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Always a simple and easy process when I am at my vet!

We have been paying for 2 policy's for 6 years without ever using the insurance plans. We are paying $129.00 a month and never used our plans. We tried on two occasions, and were turned down because we were told we didn't reach the deductible.

Fair rate good service

Want to marry him I liked him so much, lol.

There is always a quick turn around in submitted claims. The rates are reasonable. The piece of mind knowing I have insurance on my pets is huge for me. I have 3 dogs. Just one accident or serious illness could cost thousands of dollars.

All my Claims have been taken care of very well by Trupanion. I have 3 dogs and all are covered by Trupanion. All claims I submit are processed quickly. I am very pleased I have this insurance for my pets.

Service has always been outstanding and prompt. Keep up the good work

In the past it has been fairly quick with no problems. This last claim I forgot I even submitted it until I got this survey in the mail. Got an email awhile ago that there was a delay because of a high volume of claims. Still waiting on a decision.

Grateful for VPI to help with the cost of an unexpected vet visit. Our Balto is a beloved member of the family. We’re glad we had help getting him the care he needed to get back to a clean bill of health.

Got my puppy (German Shephard) and went to my vet shortly after to get her checked up and get everything going for her spay. We then started noticing after her surgery, that when we were teaching her how to sit, we could feel her hips popping. So as a RESPONSIBLE pet owner should, we went into the vet to try to figure out whats going on. The vet said it could be hip dysplasia but the only way to know for sure is that we do an x-ray. So we say OK and the vet said but in case it is, it would be a good idea to get pet insurance as it could become costly. And they recommanded us to Trupanion. So we got it and then a couple months after getting her policy we take her to have her hips x-rayed. And she does have bilateral hip dysplasia. So i submit my claim on it because we now have an appointment to have a surgical consultation because its so severe and shes not even a year old yet. They are taking forever to process the claim so i call and they say they sent me an email, (which they didnt) to get more info from me. So i tell them she has her consultation next week so i need the claim expedited to get everything squared away. So they do and not only have they denied my claim for her x-ray and diagnosis, but they have also denied the surgery coming up because of the time i took her to the vet because her hips popped. So because her hips popped before i got coverage (EVEN THOUGH SHE WASNT DIAGNOSED YET) they consider it pre-existing and will not cover anything. They claim to all be pet lovers and pet owners and understanding but at the end of the day that dont care about anything but the money. DO NOT EVER USE THEM as im sure they will do the same to your beloved pet when they are in need.