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Recently filed two claims for my cat and the processing time took about five weeks. Some of it had to do with getting medical history from my vet and Embrace's receipt of my invoices. E-mail updates would come at regular intervals. Embrace is the only pet insurance company I've worked with so I have no other basis for comparison. Overall, the customer service staff was friendly and attentive through this process. I did receive two reimbursement checks promptly after following up on these claims with them. I understand that insurance claims, in general, normally take several weeks to process and am satisfied with the results. I wasn't in a hurry to receive the reimbursement. Would recommend Embrace to other animal guardians.

Our latest claim was for our dog's annual check-up, allergy medication refill (not covered), year supply of NexGard and HeartGard, etc. The vet clinic sent in the claim for us and Embrace sent an e-mail promptly to inform us that they received it. An estimate of the reimbursement followed within a few days and then the reimbursement check came shortly thereafter. Have not had a problem so far with Embrace with any claim.

I have another pet insurance that I still pay for from New Jersey for my other dog there. when I came to Hawaii and got another dog at Animal House Pet Center in Ewa Beach They mentioned Embrace and others. I picked Embrace and have been totally satisfied and wish I could change my other insurance from New Jersey to Embrace.

Embrace insurance is a valuable plan if you have pets. They are swift in processing claims and having the refund direct deposited into my account is so convenient. They are a lifesaver!

Our cat was vomiting for 5 days and we were very worried. We took him to our Vet for a check up and blood work. We are very happy with our claim and how it was handled. It helps us out a lot and we are so thankful for this insurance.

Healthy paws is great! They contacted the veterinary office when I needed my dogs health records. My Frenchie mix has had some major tummy problems, with three emergency visits to the vet, and ultrasound and blood tests. We are still trying to figure out exactly what the issue is but knowing that healthy paws will be there to help really give me the reassurance I need to get the best care for my girl Sweetloaf! They even contacted me after to see how she was feeling....gah so sweet!

Very pleased with this company. Getting clams processed is super simple and They always get done fast and are very helpful. I definitely recommend this company for pet insurance and will always use them.

These guys are awesome! And I DO have a comparison. Years ago I had pet insurance through a competitor, the one most recomended. (Starts with a V). The 'other guys' fought every single claim. Every claim! The insurance was absolutely worthless. I cancelled and thought I would never use pet insurance again. Several years later I signed up for ASPCA. ASPCA has been amazing. They have paid every claim promptly without any contention whatsoever and usually call a few weeks later to see how my dog is doing. They truly seem to care about my dog. But here's the piece de resistance: my dog had a hip issue on her right hind leg and was treated 2 weeks before her policy renewed. Five months later, she had another problem with her right hind leg. Vet diagnosed it as an ACL injury. ASPCA immediately said they would cover it as a new condition (not continuing care) because it was a different issue. I guarantee, the previous 'other guys pet insurance' would have fought me all the way to court because it was the same leg. With x-rays and surgery, ASPCA has paid about $2400 so far on this one injury. There is a $3000 cap on one incident. Yes I wish they had paid more of the surgery - but I am so grateful they did not argue and try to claim this injury was related to her previous hip issue. I am not a doctor, but seems like her weakened hip could have attributed to her ACL injury but they considered it 2 different events. I've read the reviews and I'm sorry if others have had a bad experience with ASPCA. I have found them to be exemplary and suggested to my vet that he share my recommendation with all his other clients/patients. In my opinion, they are OUTSTANDING in the pet insurance world.

This is my second year with Embracr, and I have had the best experience with the service. My claim paid faster than my own medical insurance, the customer service are great,very helpful and patient. I recommend this instance to all pet lovers.

I have heard horror stories about pet insurance companies and let me just say Pet Embrace has yet to fail our family! Our Boxer has had numerous run in's with the vet from having to have blood work done which was a 600.00 dollar bill which was covered an paid out to my account in less then a week of me submitting my claim and most recently a bad reaction to dog food a 500.00 bill which is being processed as I write this review. I recommend this Pet Embrace to all pet owners, they are reliable, always available, the rates can't be beat and the claims are process at the speed of light!