5
out of 5
Verified
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2
out of 5
Delay after delay to pay claims - still not paid
Our dog had seizures for the first time at 5 years old. Because this was our first claim, Lemonade requested medical records for the previous 12 months. Skip ahead one month from the initial claims submission and now their underwriter is asking for his neuter records from when he was 6 months old (4 1/2 years ago). The reviewer claims this is standard practice and written in the contract. The contract clearly states "nose to tail" medical records for previous 12 months. Requesting records for unrelated medical care well beyond the contracted review period service stinks of intential delays or intent to not pay. Multiple emails and multiple platitudes but we are still not reimbursed over a month after the claim.
- INSURER: Lemonade
- POSTED: 11/23/2022
- BY: Stephanie
- BREED: French Bulldog
- AGE OF PET: 4 - 6
5
out of 5
Verified
Consistently good pet insurance
We absolutely love Healthy Paws Insurance and are thankful to have found them. Filing a claim is so easy, and we always get reimbursed within a week. Highly recommend this insurance to anyone with a pet.
- INSURER: Healthy Paws
- POSTED: 11/23/2022
- BY: Nora
- BREED: Border Terrier
- AGE OF PET: 0 - 3
5
out of 5
Verified
Trupanion is the best!
Trupanion continues to impress. My Cavalier was diagnosed with multiple heart issues at age 2. Most recently we had to fly to Cincinnati from Vancouver Island for a life saving procedure to the time of $7800CDN. I submitted my claims and in one and a half days they approved 90% of the claim. I do not know what we would have done without them over the past 2 years! They also direct pay on the spot to approved vets in their program! Highly recommend!
- INSURER: Trupanion
- POSTED: 11/23/2022
- BY: Toni
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 0 - 3
5
out of 5
Verified
Saving Keka
I’m truly blessed by having taken the advice of our Veterinarian Doctors advice of “having taken coverage with Trupanion for my Havanese, Keka Lee‼️ Trupanion by far has the “best team/support customer service” they are caring, providing answers to my concerns also the team that does the reviews to pay or reimburse are most accurate, they expedite your clams in a timely manner‼️ My Keka Lee is requiring surgery to enable her longevity of removal of life threatening tumors and cysts, I can guarantee the Tampa Bay Specialist Veterinary Hospital and surgeon to provide and proceed scheduling Keka Lee’s surgery date knowing she and I will be covered by my Trupanion insurance policy and team there to recoup percentage of this life saving surgery ‼️Thank You Everyone at Trupanion Health Insurance for Helping To Keep Healthy Our Furry Blessed Friends ‼️ Happy Thanksgiving 🍁 🦃 to all‼️
Sincerely,
Keka Lee and Ann Winkler
- INSURER: Trupanion
- POSTED: 11/23/2022
- BY: Judy Ann
- BREED: Havanese
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
Trupanion best & fastest claims service!
I always have a great experience with Trupanion. I think itâs the best pet insurance and claims are handled faster than any company Iâve ever dealt with. Thank you for your quick response time to claims! Happy Holidays!!
- INSURER: Trupanion
- POSTED: 11/23/2022
- BY: Kathryn
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Trupanion makes claims easy!
Very smooth and easy invoice submission process, Payment was prompt.
- INSURER: Trupanion Canada
- POSTED: 11/23/2022
- BY: Tony
- BREED:
- AGE OF PET: 0 - 3