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This was one of the best customer service experiences I’ve had over the phone in my life. I work in customer service and this guy was amazing. Please listen to the call and use it for training. I felt like he cared about me and our dog. Thank you.

Dealing with Trupanion as my dogs insurance provider has been amazing. The claims have been easy to submit and everything that was promised to be covered has. With my 2 year old Newfoundland having to have bilateral TPLO surgery they literally have been a life savor. I will always have my pets with Trupanion!!

We have had Healthy Paws for some time. We have had good health and did not need to file a claim. This year we had two surgeries. Filing the claim was easy, the response quick. Healthy Paws paid as promised, promptly. In a few months she will be 14 and no longer able to get Healthy Paws. If not for that we would stay with Healthy Paws to the end. We have insurance to take money out of the decision process for health care. Happy we made this choice.

My dog started vomiting blood, was lethargic, and had soft stool. She had not ate for 2 days. I called her vet and they said to take her to ER- which I did. They could not figure out what was wrong with her after doing several tests. Trupanion did not pay at the time because they needed to look into it more. My dog has never vomited blood before or became so lethargic. I was scared. This was sept 21st. On Oct 5th I sent them an email asking why it took so long to process the claim. I got a response saying they are looking into it. Today is Oct 18th and still no response. I am paying for 2 dogs to have insurance thru trupanion. I had heard from a friend that they paid in a timely matter- but I guess they pick and choose who they pay on much like humans insurance- anyway- I am very very disappointed in them. Tomorrow I am taking my dog to her vet since she is still having the same symptoms.

I have always had a great experience when dealing withTrupanion

We have had this insurance since our girl was 7 yrs. old....she's now 12 years and still going strong. She has had a few issues with a neck issue, rehabilitation and medication and now some heart issues (mitral valve disease) with more expensive medication (ongoing) but through it all, Embrace has been awesome. They have covered everything according to our plan and we are so grateful to know that they have our back when it comes to needing tests and treatment. We had another insurance with a previous dog and when it came time for extensive treatment and medication, they refused to pay for anything but cremation! Now this does come at a price which goes up considerably each year. But with any insurance, you hope you never need it but it's great to know when you do they are there!

Excellently kind and informative!

Very helpful and straight forward

Having this insurance saved my dog's life. They cover many things and on the rare occasion that there is a mix up customer service is really easy to work with.

This is our first time not only with a pet but with insurance. After this first experience with insurance and a claim we would not only recommend Trupanion but continue to be customers as long as we have pets!