You refused my pre-approval siting a non-existent pre-existing conditions refused to speak to the vets who were asking for pre-approval and disregarded the input of my regular vet.
You refused my pre-approval siting a non-existent pre-existing conditions, refused to speak to the vets who were asking for pre-approval, and disregarded the input of my regular vet. Additionally, you keep me waiting more than three hours at the referral hospital, telling me that my claim would be done in 15 minutes, every time I called in. When I asked what the hold up was, you claimed that you did not have my records -- and I know that you did. Obviously, you were picking nits and looking for a basis to deny the claim, finally settling on a ridiculous basis for denial. So, what am I paying for? The answer is nothing: and you are fired. I would never recommend this company to anyone. They give preferential treatments to breeders and back yard breeders who will falsify vet records for coverage and deny claims for previously healthy pets who come through the shelter pipeline. NO ethics, NO reason, NO insurance. Don't buy the advertising folks.
- INSURER:
Trupanion Canada
- POSTED: 12/05/2022
- BY: Sara
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Fast and easy claims
Easy claims paid right to my vet keep my out of pocket expenses low
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: sharon
- BREED:
- AGE OF PET: 0 - 3
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first experience using the insurance was relatively streamlined and efficient.
first experience using the insurance was relatively streamlined and efficient.
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Jason
- BREED:
- AGE OF PET: 0 - 3
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Very pleased with customer service
Brandy explained and answered all my questions. She was very personable and professional. Would recommend to family and friends.
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Annette
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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Good service but expensive.
Good service but expensive.
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Kevin
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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waiting to see what reimbursement will be like; I will be submitting my first claim after enrolling 5 years ago.
waiting to see what reimbursement will be like; I will be submitting my first claim after enrolling 5 years ago.
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Kathy
- BREED: Dachshund
- AGE OF PET: Over 11 years
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Great experience signing up for a plan.
Clear explanation of plans. Easy to get questions answered. Easy to sign up.
- INSURER:
Trupanion
- POSTED: 12/05/2022
- BY: Janice
- BREED: Chihuahua (Short Coat)
- AGE OF PET: 0 - 3
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10/10 for claims experience
Basing solely on claims experience, 10. The online platform makes claims easy to submit. My claims have never been contested and are allows approved quickly. The breakdown makes it is easy to see what is covered and what is co-pay, etc.
- INSURER:
Trupanion Canada
- POSTED: 12/05/2022
- BY: Braden
- BREED:
- AGE OF PET: 0 - 3
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Can't think of a thing I can improve on!
Can't think of a thing I can improve on!
- INSURER:
Trupanion Canada
- POSTED: 12/05/2022
- BY: Irene
- BREED: Goldendoodle
- AGE OF PET: 7 - 10
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