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Simple process; I simply fax a short form to my vet and they in turn fax needed info onto insurer. I received updates along the way to let me know where they were in the review process. Check came shortly after; no surprises. Everything as expected.

Simple process; I simply fax a short form to my vet and they in turn fax needed info onto insurer. I received updates along the way to let me know where they were in the review process. Check came shortly after; no surprises. Everything as expected.

When Mr. Utley - my Golden was a puppy I debated whether or not to get insurance. After doing a great deal of research, comparing the different companies that offered insurance, I decided to go with Embrace - based on all of the favorable reviews I had read about them. Over the last five years, I've been lucky enough to never have really needed the insurance - only had a couple of sore pad issues. I used to kid that my dog has better health insurance than me and people told me I was crazy to spend the money. But I knew that there was no price tag you can put on piece of mind - knowing that, if God forbid something bad happened to my guy, I would never have to decide on the future of my dog's health based on a cost analysis. Mr. Utley was just diagnosed with cancer and as difficult as it was to hear the diagnosis, the one thing I didn't have to think about was how could I afford to help him. When sitting with the oncologist discussing his treatment options, it was reassuring to know that I could afford to give him the best care available because I have GREAT insurance. We have just started his treatments and Embrace has made dealing with this illness as bearable as possible. I don't have to worry about the financial aspect and can just focus on making my guy better. Every time I meet someone who just bought a puppy I urge them to get Embrace Insurance. Like I said in my title, it was the best decision I ever made.

I have a 5yr old Samoyed - Dakota! He holds my heart in the his paws, and that is why I chose Embrace, I'm lucky to have been a Mom to 5 furry Samoyed's over the years, and have used and experienced several pet insurances, hands down Embrace is clearly the best. I recently had a wellness claim for preventative care - Heart Guard, Preventic flea and tick collar, etc. My claim was 100% paid in less than 5 day direct deposit, easy peasy! The customer service is untouchable by any other pet insurance provider, trust me I have been using pet insurance since it first appeared in the marketplace. I love Dakota and want only the best healthcare and pet insurance for him, that is why I chose Embrace Pet Insurance. Luv them! :)

Very efficient claims process and helpful customer service

Healthy Paws Pet Insurance has been outstanding in customer service, communication, and in their prompt payments. I spent weeks researching the different companies, as this was my first time purchasing pet insurance for my puppy and I wanted to make sure that I was covered for the more serious accidents and medical conditions that oftentimes plague a dog as they mature. I figured that I didn't need preventative meds or office visits reimbursed but, given my financial instability, I wanted to make sure that the 'unexpected' would be covered. Thankfully, I made the right choice. At 1 1/2 years old, my dog was diagnosed with torn cruciate of the hind legs. There are 3 different techniques to repair this injury, each technique having a different cost. I called Healthy Paws to ask them which technique they would cover, and I was told that they would cover whichever technique the vet and I would prefer. I knew then and there that I had made the right choice with Healthy Paws! She underwent surgery a little over a week ago. As I am currently unemployed and very low on funds, I faxed them my receipt for the surgery on Friday. I was stunned to receive a check from them the following Monday - 3 days! In addition, someone from Healthy Paws even contacted me via email to check to see how my dog was doing. When I responded to the email, I never dreamed that he would write back, but he did, reassuring me that the recuperation process would go quickly. How great is that! I

My 2 year old mastiff X german shepherd split his toenail all the way up into his paw. Mugsey needed emergency surgery and follow up.The vet bill was over $500-- of which the insurance paid about 50% (do to the deductible and the fact that my vet is a bit more expensive than most and the insurance reimbursement is based on normal charges for services rendered)Petshealth Care was very helpful and processed my claim and mailed my reimbursement check quickly. I highly recommend Pets health Care

I have had pet insurance for my dog with ASPCA for around 2 years. I haven't had to file a claim until recently but feel the money is well spent, because each month, I'm making a payment to the ASPCA. Who better to give your money to?I filed a claim last month, and ASPCA responded within a few days confirming a payment was sent. The amount they paid for my dog's pet visit was more than fair. I received payment within a couple of days.

We took our Sophie for her wellness visit and our full reimbursement was in our checking account in less than a week. Everyone we have spoken to has been very helpful and just knowing we have this insurance for her makes us feel a lot less stressed about $ if something big ever comes up (pray it don't)

My only experience prior to signing up with Healthy Paws was with VPI who we had with our last puppy and had a horrible experience with when at 12 weeks that puppy got ill and after thousands of dollars in vet bills found out he was terminally ill. During a time when we were emotionally devastated, we we shocked to find out (after a lengthy and difficult claim process) the only portion of the bills VPI would cover was the cost of the puppy's cremation ($138 after the $100 deductible) because he had a congenital disorder and that was one of the fine print items (which there are many) that VPI does not cover. They would not even cover the diagnostic tests to find out this was the issue was. So when we got our next pup, we did a ton of research and signed up with Healthy Paws which was the only company to very clearly (no fine print exceptions) let you know what they will and will not cover and what they do cover is a ton more than any other company I could find (including congenital disorders!). That said, you never know until you have to actually use the policy which as a pet owner, you hope you never need to. Last week that unfortunately happened when our 1.5 year old pup ended up in the hospital with an infection. During a time when we were emotionally distraught not knowing exactly what was wrong and willing to approve whatever costs it took to find out, we signed off on tests and a hospital stay hoping (but wondering based on the past experience with VPI) if Healthy P