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As usual, Claim was processed quickly with little effort on my part. The service is remarkable.

As usual, Claim was processed quickly with little effort on my part. The service is remarkable.

I am very happy with the complete claims process. Filing claims is very very easy. Select the date, upload the invoice. No duplicating details from the invoice. If there isn't enough evidence, Pets Best automatically contacts the vet rather than bugging me for more information. The EOB is detailed and in a simple language. More often than not my claim is processed in two or less days. Keep up the good work!

After my two aging dogs passed away, we decided to get a puppy. We did not have insurance on the previous two dogs because they were old and we knew that if they contracted anything we weren't going to go to any extreme measures, but just let them pass naturally. But when we got the new puppy I knew that because he was so young, we would want to do whatever it took to take care of his health. We heard rumors of other dogs having cancer or ACL issues and how expensive it can be. So I took out insurance on the new puppy, knowing I would not likely ever use it. When Charlie was 1.5 years old, he started looking really sick. We took him to the vet but they didn't know what it was and wanted to wait it out. We did for a few days but he was obviously deteriorating before our eyes and he could not open his jaw. He was in obvious pain. So we went to a 24 hour vet hospital who had a great reputation for skilled vets. They didn't know what it was at first either and kept him overnight doing test after test. The entire thing cost $2,000!!! Finally they diagnosed Masticatory Muscle Myositis (MMM), an autoimmune disease that was basically attacking the muscles in his face. He was put on medication and has made a full recovery. However, we now have to wean him off the meds and see if he stays in remission. All this requires specialist vet visits (internal medicine doc) every few weeks at around $300 a pop! All this was covered by the insurance. Not only that, but they called me to see if my dog was ok. Their claim processing online is a snap too - they have a better web site than my health insurance - UHC. This is a GREAT way to spend money if you love your pet - get this insurance! If you don't need it ever, consider yourself lucky, but if you do need it, you will REALLY need it like I do.

Every time I've called with questions or concerns, every representative has been very kind and helpful. My claims are typically processed very quickly and I see the funds back in my bank account within a few days. I don't know what I'd have done without Trupanion ”they've covered 2 torn CCL surgeries for my dog as well as a third surgery arising from a complication from the initial TPLO. The surgeries and physical therapy have cost just shy of $15,000 so I'm very, very pleased with Trupanion's coverage and customer service.

Jorge gave the best customer service ever, he explained the details and made sure I understood everything perfectly. I have always had wonderful customer service with Trupanion. I am also in customer service and it takes a lot to impress me, but I was so impressed with Jorge and it is obvious that he loves his job.

I got a call from Shelley wondering about the insurance - Shelley is a Wonderful person and perfect for her job. I Appreciated all her help and would call her with a question Anytime!!

When Trupanion has a sick pet, it s comforting to know that a company is there to help with the expenses.

I am so impressed with Petsbests. The process is so easy and payment is quickly received.

Our dog, Bucky, was diagnosed with heartworms. It was unexpected and he'll be receiving treatment for a significant time to come. I submitted my claim form, which was easy to do, and was pleasantly surprised with the ease of the process and timeline for reimbursement. The money was directly deposited into my account and everything that I hoped would be covered was. The process was simple, the payment was quick and the online support was great. I am very thankful we have the coverage and I would highly recommend it!