5
out of 5
Verified
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5
out of 5
Verified
Great customer service - knowledgable professional and courteous representatives who are keen to help.
Great customer service - knowledgable, professional, and courteous representatives who are keen to help. Thankfully, I can't comment on the claims service.
- INSURER: Trupanion
- POSTED: 01/28/2022
- BY:
- BREED:
- AGE OF PET: 0 - 3
5
out of 5
Verified
I read all pertinent information signed in and it was quick and easy. I even installed your app on my phone.
I read all pertinent information, signed in and it was quick and easy. I even installed your app on my phone.
- INSURER: Trupanion
- POSTED: 01/27/2022
- BY:
- BREED: West Highland White Terrier
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
All invoices promptly handled.
All invoices promptly handled. When I had an issue with one of the claims I called and was assisted by a very efficient , friendly customer service representative. My claim was completed by the next day with her additional assistance.
- INSURER: Trupanion
- POSTED: 01/27/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
1
out of 5
Verified
Because Trupanion goes out of its way to disallow valid claims for absurd and unrealistic reasons.
Because Trupanion goes out of its way to disallow valid claims for absurd and unrealistic reasons.
- INSURER: Trupanion
- POSTED: 01/26/2022
- BY:
- BREED: German Shepherd
- AGE OF PET: 7 - 10
4
out of 5
Verified
Very easy to submit claims and a rapid turn around time for approval or denial.
Very easy to submit claims and a rapid turn around time for approval or denial. The monthly rate did increase a good amount after the first year and the $200 deductible is for each separate illness/injury, which is a little misleading
- INSURER: Trupanion
- POSTED: 01/26/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
Verified
5
out of 5
Verified
Fantastic service from a fellow fur parent!
The person that assisted me was knowledgeable, had outstanding interpersonal skills, and I felt that she was a great consultant. She walked me through my options and it was a great dialog about which option would be best for me based on my needs. Outstanding customer service and she made the overall process very quick and easy. It felt like I was talking to a friend/ fellow pet lover about insurance and not someone I had never met before which made the experience that much better.
- INSURER: Trupanion
- POSTED: 01/26/2022
- BY:
- BREED: Domestic Shorthair
- AGE OF PET: 7 - 10