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I've Been with trupanion for some time now as a matter of fact about 3 are 4 years now and they always took good care of us
I've Been with trupanion for some time now as a matter of fact about 3 are 4 years now and they always took good care of us,
- INSURER: Trupanion
- POSTED: 12/22/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
2
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They were so good at first,easy claim submissions & payments, but Customer Service and billing were HORRIBLE.
First year I insured 3 cats, one year old. The second year I added a male cat, age two. I called Customer Service to ascertain my monthly premium, was given one quote, then they billed for another amount. Then they dropped one cat from their billing to me and I called them THREE times to find out why? NO RESOLUTION! THEN I GET A CANCELLATION NOTICE IN THE MAIL OWING THEM $99.86 OR ELSE.
When I added the 4th cat in June of 2021, I paid $149.09 every month. I asked for a detailed itemization, they agreed BUT I WAS SENT A CANCELLATION NOTICE!! They were very nice BUT....no resolutions....BILLING IS A NIGHTMARE.
- INSURER: Pets Best
- POSTED: 12/21/2021
- BY: ELEANOR
- BREED: American Shorthair
- AGE OF PET: 7 - 10
5
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5
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5
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