5
out of 5
Verified
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4
out of 5
Overall I recommend
I love the policy that I have and it’s turned out to be a blessing with the puppy we adopted who is inclined to eat things she shouldn’t. I love that it covers 100% accident and prevention. Customer service has been friendly.
What I would like to see is (1) if they say a drug will be approved with a vets prescription, please approve it. (2) Process the claims in a way that makes sense. There are times when not 100% is covered and it should be, or there is one huge lump sum that I can’t figure out belongs to what claim. (3) Make the benefit statements be available online or in the app. I’m reliant on the paper statement they send to align back to the claim. It’s challenging to figure out what was processed vs not. (4) Consistently use the date of service instead of randomly inserting other dates for the claims, so, again, I can follow what was processed.
It is a great insurance, I just wish it took less time to figure out the status of the claim and tie back payment to the actual claim.
- INSURER: MetLife
- POSTED: 12/09/2022
- BY: Teresa
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
1
out of 5
I’m starting to feel like this is a scam
I have had their pet insurance for years and just filed my first few claims. All were rejected except 1 under $100 as it does not even cover my deductible so why would they care. Their reasoning for denying the claims? I went to the vet about the same issue months ago… is that not the exact reason for getting pet insurance so I can seek treatment for reoccurring issues… anyways I will be cancelling. What a waste of $2000+
- INSURER: Fetch
- POSTED: 12/09/2022
- BY: Jessica
- BREED: French Bulldog
- AGE OF PET: 0 - 3
1
out of 5
I’m starting to feel like this is a scam
I have had their pet insurance for years and just filed my first few claims. All were rejected except 1 under $100 as it does not even cover my deductible so why would they care. Their reasoning for denying the claims? I went to the vet about the same issue months ago… is that not the exact reason for getting pet insurance so I can seek treatment for reoccurring issues… anyways I will be cancelling. What a waste of $2000+
- INSURER: Fetch Canada
- POSTED: 12/09/2022
- BY: Jessica
- BREED: French Bulldog
- AGE OF PET: 0 - 3
5
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5
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5
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5
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5
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5
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