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When my sweet dog reached 8 years old, she was diagnosed with Cushing's Disease, not only does this entail several blood work ups every year, but also a monthly medication that cost $90. I never had an issue submitting or being reimbursed for a claim. Metlife was always prompt with payment. When she was 10, I found out unexpectedly that she had an inoperable brain tumor. I chose to not have her suffer and had her put to sleep and cremated. The staff was so kind when I called with questions. I submitted the paperwork, and they did need additional paperwork, but they were prompt once I sent it. They were very understanding. I would definitely insure future pets through MetLife.

EXTREMELY DISHONEST COMPANY So far I am not impressed. I'm not sure who is writing reviews on line for them - all I have done is pay premiums and when I submitted my dog's wellness & vaccines this week it went into "being reviewed" status. Others say they pay same day, but that is not my experience. I am still waiting. I will update this if they ever pay (and obviously will be canceling the insurance & trying to figure out where to report them in my State if I don't hear back in a timely fashion). 2/5/24: Crickets. Still waiting. Not sure why these folks with cats are getting immediate payment. That has not been my experience in getting wellness covered for my dog. 2/7/24 - I will be turning this over to my husband, who is a corporate attorney. These jerks are not going to pay the claim unless forced. They haven't even looked at it. SAVE YOUR MONEY AND FIND OTHER COVERAGE.WOR

Appreciate the way Trupanion has handled the claims for our cat's dental bills. Extractions are not easy for any of us to deal with, but this company helped make it easier to juggle costs in a timely fashion. When a question came up, staff was there to help in a knowledgeable and courteous fashion.

I have a wellness plan along with illness and injury coverage. So I am supposed to be reimbursed for 90% of illness and injury after deductible and 100% up to an amount I picked at the beginning of the policy. I have been to two vet visits for ear infections and one different location vet visit for worms. I have sent in all the detailed receipts I received from vet offices but the insurance company has asked for more information all 3 times and says they have reached out to the vet offices but the vet offices do not respond back. So essentially I haven't been reimbursed for anything other than wellness & prevention. I should probably check into other companies.

This claim was for a procedure done prior other medical procedures our vet had recommended. The vet's office wanted to make sure our cat's heart could manage the effects of anesthetic used during the procedures. We appreciate the thoroughness of the review of the claims department personnel.

Brownie's been my best friend for almost nine years. We've shared countless tail wags, muddy paw prints, and a whole lot of love. I always knew I needed the best insurance to protect her health, so I picked Healthy Paws – and let me tell you, it's been the smartest decision ever. For eight years, things were easy. Brownie was as healthy as a pup can be, just needing routine checkups and shots. Healthy Paws was there in the background, like a silent superhero ready to leap if trouble ever showed up. But nine months ago, everything changed. Brownie got hit with bone cancer. My heart broke, but I knew we had to fight. That's when Healthy Paws became more than just an insurance company – they became our partners in this battle. Filing the first claim was a breeze. No endless paperwork, no hoops to jump through, just quick and understanding support. Every single claim – all $30,000+ for radiation, chemo, surgery, even her heartbreaking amputation – was approved and in my bank account within 10 days! It was like a financial superhero delivering a truckload of cash, letting me focus on what mattered most – getting Brownie better. But it wasn't just about the money. The Healthy Paws team was amazing. They called to check on Brownie, offered words of encouragement, and treated her like their own furry family. Their compassion was a lifesaver during those dark days. Recently, Brownie's had another setback – congestive heart failure, likely from the chemo. And guess what? Healthy Paws is right there again, ready to fight alongside us. My experience with Healthy Paws has been incredible. They've gone above and beyond, making them way better than any other insurance company I've ever dealt with, for pets or people. They're not just a policy, they're a promise of support, a safety net when the world throws you a curveball. If you have a furry friend you adore, don't think twice. Get Healthy Paws Pet Insurance. It's not just insurance, it's peace of mind. It's knowing that no matter what life throws your pup's way, they won't face it alone. Thank you, Healthy Paws, for being Brownie's miracle. You gave me the strength to fight, the hope to keep believing, and the unwavering support to never give up. You're not just an insurance company, you're heroes with furry-friend hearts. A forever Healthy Paws customer and Brownie's biggest cheerleader.

I got my insurance last year when I got my puppy thinking it was going to be looking out for her and have her set up for anything that was to come our way. First time making a claim I was denied (okay cool) but I was given a "see benefits" instead a reason? You can't give me a short reason? I file a claim and it takes months, with only a single email here and there saying "sorry for the inconvenience" you can't communicate what's taking so long? High volume/high claimes/the weather etc something other than sorry? I've made 4 different claims and I have yet to see a check that was made out to me. There is zero incentive for being a member. You just pay 65 bucks for the "best" insurance and it's a complete waste of my money,time and efforts. Good luck trying to speak to a human you'll be on the phone forever and thet will just tell you to "see your benefits" than have it explained to you. Look I get it I can see my benefits but I would like it explained further by someone who is knowledgeable in the insurance industry but I just have to figure it out on my own.

This is the first time I have used pet insurance and it has been a very positive experience. The response to my claim submission and the reimbursement was very fast. Being able to enter claims online and getting direct deposit reimbursement was so efficient. The follow up email inquiring about my dog's recovery was much appreciated.

My active border collie mix had a large ACL tear and could not put any weight on his hind leg. We wanted to make sure his golden years were the best possible and that was not going to happen if he continued hobbling around so we opted to move forward with his ACL surgery. Trupanion was fantastic and immediately responded once our vet submitted the claim. I could not have asked for a better response or outcome on their part. I will continue insuring my pets with them for years to come so I can continue having peace of mind when it comes to the treatment needs of my dogs.

I use Lemonade for my cats and it has been wonderful to work with. Their system is easy to use and they respond quickly. I recommend it 100%