Excellent customer service.
Excellent customer service.
Excellent product.
- INSURER:
Trupanion
- POSTED: 04/18/2023
- BY: Beth
- BREED: Australian Labradoodle
- AGE OF PET: 0 - 3
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A true animal lover and great customer service skills.
A true animal lover and great customer service skills.
- INSURER:
Trupanion
- POSTED: 04/12/2023
- BY: Tuija
- BREED: Mixed breed
- AGE OF PET: 7 - 10
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Great Customer Service
I had a slight snafu when registeringâ¦.did not see a place to put code.
It was easily fixed with one phone call!
- INSURER:
Trupanion
- POSTED: 04/12/2023
- BY: Terri
- BREED: Australian Labradoodle
- AGE OF PET: 0 - 3
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You have to fight for claims to be paid
I've yet to be reimbursed for 1 claim . You have to jump through hoops and fire and still not reimbursed. They have no problem taking your money though. I have 4 dogs insured
- INSURER:
Healthy Paws
- POSTED: 04/06/2023
- BY: HEIDI
- BREED: Mixed Breed Large (Over 75lb)
- AGE OF PET: 7 - 10
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Anyone with a pet needs Trupanion
I love Trupanion! Itâs been a blessing to me for going on 9 years. I recommend you all the time .
- INSURER:
Trupanion
- POSTED: 03/16/2023
- BY: Sherry
- BREED:
- AGE OF PET: 0 - 3
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Trupanion is a relief!
I was hesitant about getting pet insurance. An additional monthly bill for the what ifs, etc. Thankfully we did. Trupanion has been there with us through two emergency surgeries for our 10mo old puppy. Both claims were reviewed, processed, approved, and closed within 36hrs. We use the app which is user friendly. Thank you Trupanion for helping us take care of our fur baby!
- INSURER:
Trupanion
- POSTED: 03/03/2023
- BY: Megan
- BREED: Australian Labradoodle
- AGE OF PET: 0 - 3
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Best decision ever
We enrolled our lab -mix pup with Healthy Paws when we adopted him at age 3 and they insured him until his death at age 13. They were wonderful and their great coverage allowed us to provide the best possible care to our Reggie.
- INSURER:
Healthy Paws
- POSTED: 03/02/2023
- BY: Roseann
- BREED: Labrador Retriever (Black)
- AGE OF PET: 0 - 3
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Amazing insurance
I have had healthy paws for almost 6 years. They are the BEST pet insurance! There's no other insurance I would use! They are so quick and efficient! My poor baby was sick recently ($2600 bill) and within a couple days I had my money back direct deposited!! And when. One of my dogs passed away I received a card from healthy paws from people actually signing it! It was so touching and their customer service is amazing ! And they give the best price out of all the other pet insurances!! Thank you healthy paws !!
- INSURER:
Healthy Paws
- POSTED: 02/24/2023
- BY: Steffanie
- BREED: Poodle - Miniature
- AGE OF PET: 7 - 10
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1 comments
POSTED: | BY: Healthy Paws Customer Service
Heidi, We’re sorry for your frustration during the processing of your claim. As per the policy we do require medical records for all enrolled pets to process claims. All claim decisions are based on your pet’s medical records and the signs/symptoms that are noted in those records. Most pet insurance companies including Healthy Paws use a pet's medical records to determine if there are any pre-existing conditions that would keep us from approving a claim. Once full records are received (typically we ask for them when you file your first few claims) we will keep them on file for future claims processing. After reviewing your account, there are missing medical records we need to process your claim. Our team has offered to contact your veterinarian to get those records. Once received we can process your claim. The Healthy Paws Tea,