5
out of 5
Verified
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5
out of 5
Verified
5
out of 5
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Claim for CADE Stobart
My experiences with Trupanion have always been the best. I am 80 years old, not very computer savy or good at communication when it comes to technical concerns, etc. Trupianion has always been easy to deal with - no pages of questions or medical terminology, etc. I have had numerous pets covered by Trupanion - some never needing extensive medical care, and some that have. They have made it easy for me to 'understand' how to process a claim and basically 'taken care of everything once a claim has been filed. I am still working full time in part because it helps me to be able to continue the insurance coverage I have for my pets with a company I consider outstanding. Thank you for your consistent quality of service.
- INSURER: Trupanion
- POSTED: 11/14/2022
- BY: Beverly
- BREED: Irish Wolfhound
- AGE OF PET: 4 - 6
5
out of 5
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5
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5
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1
out of 5
HORRIBLE!!!!!!
I'll just sum up my review to your staff in no way being trained properly. I had an existing policy with you, was looking to up my policy to get my dog complete coverage, called and made all the changes, asked my old policy to not cancel until my new policy was in effect. I was "PROMISED" because I already had an existing policy and was only making changes, that my entire new policy would be in effect the day after I made the change. I had to ask the rep a good 10 times if this was true as I already had an appt scheduled for my dog for a check-up and WOULD NOT HAVE CHANGED MY POLICY IF THIS WAS NOT TRUE, your rep again assured me up and down that I would be fine, and my dog would be fully covered the next day. Took her for her appt days later, vet found a lump- turns out its cancer, found out after the appt that her coverage actually would not start for 2 weeks so my dog had absolutely no insurance for that appt, not even the original policy I had, and to top it all off, now because we thought we were covered and went to the vet, the cancer my dog was just diagnosed with is now a pre-existing condition.
TRAIN YOUR STAFF!!!!!!
- INSURER: Hartville
- POSTED: 11/02/2022
- BY: Ashley
- BREED: Pitbull Mix
- AGE OF PET: 7 - 10
5
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Verified
5
out of 5
Works for me!
I got Polly pet insurance a few weeks after I got her. What I didn’t realize was how often we would be going to the vet. French bulldogs have a lot of health issues and I happened to fall in love with one who has very bad stomach issues. She has been on prescription dog food, has had ear infections, etc etc. although my deductible too a while to hit, I am finally being reimbursed- and it’s great to know I have MetLife to fall back on. Dogs are just like another part of the family, and insurance is imperative for these four legged babies. I am beyond happy with my choice and will continue my services next year.
- INSURER: MetLife
- POSTED: 10/31/2022
- BY: Trisha
- BREED: French Bulldog
- AGE OF PET: 0 - 3
5
out of 5
Verified
I have always had the very best experience with Trupanion.
I have always had the very best experience with Trupanion. Very helpful, claims handled and reimbursement paid in a very timely manner. Excellent customer service!
- INSURER: Trupanion
- POSTED: 10/20/2022
- BY: Elisa
- BREED: Mixed breed
- AGE OF PET: 7 - 10