Horrible Experiences
First of all, their turn around time for completing claims is awful. Over a month. I had a multi pet plan. The claim for one of my dogs who I had to put to sleep, was denied, first because they said my vet didn't sent records. How about you call me first so I make sure records are send instead of closing the claim a MONTH after I submitted it. Then it was denied after I reopened it because they said he had a preexisting condition. I had to put him to sleep because he had liver cancer but that had not been diagnosed previously. They said well he had a history of elevated liver enzymes. The lack of compassion was astounding to me. I asked if I could speak to a supervisor and the person refused, stating that the decision would change. Then my other pets plan more than doubled in price because they said the cost of everything was going up so they needed to charge everyone more. They changed my reimbursement rate without asking me. I called to double check the new price, was told incorrect information. I called again to double check and that person would go silent multiple times making me think the call was dropped, then put me hold for over 5minutes only to return with more incorrect information. I told her I wanted to cancel the plan. I told her about my bad experience with my other pets plan, she said 'it says here it was denied because of lack of vet records'. I said well you're wrong again and the fact that I have to reiterate what you should have on record about records having been sent after and then it still being declined is crazy to me. Canceled.
- INSURER:
Pets Best
- POSTED: 10/01/2023
- BY: Diana
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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Healthy Paws
I filed a hefty emergency vet care insurance claim on a Sunday afternoon and it was settled within 72 hours. I’m very impressed with the ease and efficiency of the claim process- one less thing to worry about during such a stressful time in our lives
- INSURER:
Healthy Paws
- VETERINARIAN:
Veterinary Emergency Group
- POSTED: 09/13/2023
- BY: Sarah
- BREED: Malti-Poo
- AGE OF PET: 4 - 6
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SPOT is a fraudulent company
SPOT insurance is a fraudulent company that refuses to cover vet bills. My dog was seen for an ear infections related to wet ears. SPOT denied the claim because my dog had previously been seen at an emergency vet when she rolled in grass and had foxtails embedded in her ears. SPOT stated that my pet had a pre-existing condition of ear infections which is untrue because foxtail removal from ears is NOT related to allergies or infections. Spot then claims that my dog was diagnosed with allergies and allergies are a non-curable condition therefore SPOT will not cover any visit or prescription related to allergies. SPOT then continues to state that my dog's ear infection is related to allergies. My dog was NEVER diagnosed with allergies or seen by a vet for allergies until the visit when I submitted a claim. For each claim and each appeal I have filed I have been given a different excuse as to why my claim was denied. I was a customer for a few months which is why I believe my claim was denied because SPOT would not have received enough money in premiums to cover the cost of the claim reimbursement. If the excuses for denial were consistent I would be more likely to believe that SPOT was not a fraudulent company, however they know what to say and how to manipulate medical records to deny payment for a claim.
- INSURER:
Spot
- POSTED: 09/07/2023
- BY: Sarah
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Good Insurance
I got this insurance in case of something unexpected. I didn't expect to actually use this insurance for such a young dog but my 2-year-old Corgi ended up with multiple bouts of Colitis and we are still searching for the cause. Healthy Paws has reimbursed quickly and has been super easy to work with. I'm so glad I elected to go with them when I got our Corgi. I don't worry about the vet bills so much now that I know they reimburse quickly and easily.
- INSURER:
Healthy Paws
- POSTED: 09/01/2023
- BY: Shelley
- BREED: Pembroke Welsh Corgi
- AGE OF PET: 0 - 3
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Best Insurance Choice We Ever Made
When our dog Piper was diagnosed with a CCL injury earlier this year, we were told that corrective surgery might be necessary. When we expressed concern about the cost, we were also informed by Arboretum View Animal Hospital, which has been caring for Piper the last 10 years, that we should look into pet insurance from Trupanion. Turns out, she didn't need CCL surgery at that time, but early this month (July 2023) she was diagnosed with a soft tissue sarcoma on the underside of her left front paw. Trupanion has been with us through every stage of her treatment, from original biopsy to successful surgery very recently to remove the tumor. We are so glad that Arboretum View recommended Trupanion - their prompt payment, support and expressions of care and concern for Piper have made this a far less onerous experience than it could have been - and Piper says "Thanks!"
- INSURER:
Trupanion
- VETERINARIAN:
Arboretum View Animal Hospital Lisle IL
- POSTED: 08/11/2023
- BY: Don
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 7 - 10
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The best
Trupanion is the best! They don't pay for 100% of everything, but they pay 90% of most. And they do it FAST. I am so grateful. Worth every penny I've paid!
- INSURER:
Trupanion
- POSTED: 08/10/2023
- BY: Kimberlee
- BREED: Dachshund miniature - smooth coat
- AGE OF PET: Over 11 years
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Truly Lifesaving
Trupanion pet insurance is expensive for an older dog like mine. But it’s been a worthwhile investment in my furry companion’s health. When he started losing his balance a year ago, his emergency visits were covered. When it got worse instead of better, his MRI was covered. And when his brain tumor was discovered, radiation treatment and follow up MRIs were covered. Having Trupanion has literally saved and extended my dog’s life while completely restoring the quality of his life. Bills are paid promptly and easily, and their customer service is caring, kind and helpful. I highly recommend Trupanion.
- INSURER:
Trupanion
- POSTED: 08/09/2023
- BY: Ted
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: Over 11 years
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Amazing Support
Both Trupanion and VCA hospital in Aurora, IL helped us through one of the most difficult times for our family when our puppy unexpectedly became sick. The ease of communicating with Trupanion was amazing and the seamlessness between insurance and the hospital was so helpful. I've never felt so supported before and cannot thank everyone enough for their help in healing our Zoey and taking amazing care of her. We wouldn't have been able to help her without Trupanion or the VCA hospital.
- INSURER:
Trupanion
- VETERINARIAN:
VCA Aurora, IL
- POSTED: 08/04/2023
- BY: Alicia
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 0 - 3
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Amazing!
Excellent coverage. Submitting a claim was easy and they got us a check fast. I'm happy to have them and will continue to use them as our insurance for our animals.
- INSURER:
Healthy Paws
- POSTED: 07/27/2023
- BY: Michael
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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So Glad I had This!!!
My dog was 6 when I decided to get insurance. He has been healthy so far but heard some stories of issues others had from their dogs at the dog park so figured rather be safe than sorry. I only was paid in 3 months when Paulie torn his ACL on leash going after a squirrel, something he has done since he was 10 weeks old.The total cost from my vet was $4200.00.It took a few weeks to get approved, being the 1st claim and all. Had to get a full year of history to make sure it wasn't pre-exsiting condition ( I totally understood).When the claim was approved it was Zelled to my account within 5 mins!!!! i got reimbursed $3100.00. I was so happy. I have been sharing this story with everyone. No one should have to decide on putting their dog down because of money. This helps you decide faster. Thank you Metlife.
- INSURER:
MetLife
- POSTED: 06/22/2023
- BY: Lisa
- BREED: Brittany Spaniel
- AGE OF PET: 4 - 6
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