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This was the worst experience I’ve had I had two bad experiences with both of my pets this company lacks communication and info for customers after 6 months paying premiums input claim in they called told me they had to cancel my policy I’m so upset frustrated after talking to numerous people I was still left very unsatisfied and furious !!!

Sadly, our 4 year old golden retriever was diagnosed with Lymphoma. Total vet bill is going to exceed 14K. Nationwide’s annual ceiling limit 5K. Rip off beware of these scammers.

It was excellent

I bought this insurance because they claim to cover hereditary/congenital. Well that is a load of garbage. My dog had a very rare skeletal muscle hamartoma - it was congenital (as he was born with it) as well as Von Willebrand. Now at the time I got the insurance I was only aware of the Von Willebrand's but they told me it would be covered. Well we submit for his surgery to have his throat mass removed after waiting on a final histopathology only to be denied. They deemed it PREEXISTING. of course it was preexisting it was congenital. He was born with it.

I cannot praise this company enough. I never imagined having two puppies with major issues arise in their first year of life. One of them has an autoimmune issue that has resulted in several ER and specialist visits. Pets Best covered everything as promised. The other puppy fractured both of her front legs, then managed to somehow rebreak one of them. The one that rebroke turned into complication after complication. Pets Best has covered more than I ever imagined. Surgery after surgery, ER visits and follow ups with the specialist and rehab vet. Medications have also been covered. I'm beyond grateful for Pets Best for taking the financial stress out of caring for these little dogs that have had so many problems. The claims are processed in a timely manner always within the time frame promised at the time the claim is submitted. I couldn't be happier with our experiences so far. I recommend Pets Best to everyone that has a pet.

They are a good, responsive group. I had a few instances of working with a customer service agent on the phone and they quickly resolved my issue. Claim filing is easy, the benefits are explained and reimbursement is quick. Only con is that they are expensive, but I did the top tier plan, which is worth it, especially if you have a senior dog.

1. I asked my vet to email a copy of my bill 2. uploaded to the P.B site and forgot all about it. 3. When I went to check my bank account later in the week P.B had already made the deposit!

Our dog required emergency surgery and luckily came through well, our claim submission was very easy through Healthy Paws and was reviewed very fast.

I've had pet insurance since my dogs were puppies. I switched to metlife because my husband got a discount through his work. I had healthy paws, and they were great! Metlife? I feel scammed. I filed a claim back in Feb of this year and the bill went towards the deductible. Now, I filed a new claim, and again, this bill went towards the deductible? How and why? I've emailed them asking them, but I get no responses. About to call them, but I'm sure I'll get the run around. So far, in definitely not happy with this company.