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These people denied a claim. My dog was in the yard playing with the other dog. I don't know if he scratched her eye or a branch that was in the yard scratched her eye but I can pin point the accident to a date and period of time within 3 hours. they're denying the claim for pre-existing conditions. Absolutely absurd

Very happy with insurance however sometimes it takes a long time to get results due too needing more info then what you ask for. So please ask us for the information you need up front.

personnel is always nice and helpful

Trupanion's insurance is paying according to the policy. It is a relief that I have this insurance since my dog was just diagnosed with a heart murmur. Since I have already met the $1000 deductible, most of my dogs vet costs and meds will be reimbursed to me at 90%. This is a huge relief and savings!!!

Easy and fast payment!

Rocky is a rescue with behavioral issues which impact on the veterinary care he receives. Since Rocky is only 5 years old he is relatively healthy. We nearly break even now and feel confident that as he ages we will continue to provide quality veterinary care.

Fast service, no questions asked, easy online claims!

I have had several claims with two of my three dogs that have Healthy Paws pet insurance. My oldest dog, Grayson, had a collapsed lung a couple of years ago and I thought I was going to lose him. I was able to go to the emergency room with him and confidently say yes to all of the tests and x-rays they needed to diagnose him. When I was told that they could save him, but the surgery would cost $4500, I didn't have to make a hard decision because I knew Healthy Paws would cover most of the cost. When it was all said and done, I had spent almost $6500 and was reimbursed for a big chunk of that. I had not even spent that amount of money on premiums for my dogs yet! I love that there is an annual deductible and a no hassle claim process. Grayson is now much older and needs ongoing physical therapy (underwater treadmill, acupuncture, stability exercises) that he gets at a specialty referral hospital. Healthy Paws is covering that as well and now I can help Grayson stay happy and get stronger so that he can live his best life and enjoy his walks again.

Always very helpful and very responsive.

first claim made and it could not have been easier. left paper with vet and they filled it out, faxed it to them. got emails keeping me up to date on the status. got the check within 2 weeks i believe.