The insurance policy is unclear about what is covered and the verbage used in emails is misleading.
I took my dog in for his annual checkup, which I thought was covered. The exam was before the annual renewal of his policy. Ensure sent an email confirming that the visit was covered. I did not receive reimbursement for the claim, and inquired as to why. They said it is "covered, but you have maxed out the well check reimbursement for the year of your pet's policy." I realize as a former insurance defense attorney that there is a difference between "insured" and "covered". Their marketing is misleading and their language is imprecise.
- INSURER:
Embrace
- POSTED: 06/11/2018
- BY: Todd
- BREED: Mixed Breed
- AGE OF PET: 7 - 10
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A big help when really needed.
As a senior on limited income, it means a lot to be reimbursed. Joey has been a healthy cat since I got him as a baby almost eight years ago. Unfortunately his teeth were very badly decayed. Most of the procedures were covered by insurance. It means the difference between being able to do something for fun and scrimping. He was an abandoned kitten and has NEVER been sick. I have two others who have made up for it.
- INSURER:
Nationwide
- POSTED: 06/11/2018
- BY: Virginia
- BREED: Maine Coon
- AGE OF PET: Over 11 years
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I was worried after reading reviews but pleasantly surprised
Easy claim submission using app. Paid 90% of claim (after deductible) as advertised. Took approximately 3 weeks to get reimbursed which is stated on their website. Direct deposit into my checking account was convenient. I have read horrible reviews and was worried there would be an issue but so far so good. Only criticism thus far would be that it would be nice for claims (especially mine which was > 3K) to be paid more quickly...
- INSURER:
Nationwide
- POSTED: 05/31/2018
- BY: Stacy
- BREED: Poodle
- AGE OF PET: 7 - 10
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Because your coverage is superb.
Because your coverage is superb. I have a different insurance carrier for my other dog, as I was not aware of Trupanion when I purchased it, and Trupanion is head and shoulders above this other nationally-known competitor. The fact you offer 90% coverage once the deductible is met puts you far ahead of your competitors.
- INSURER:
Trupanion
- POSTED: 05/31/2018
- BY: Abby
- BREED: Basset Hound
- AGE OF PET: 7 - 10
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The ease of claims is nice
The ease of claims is nice and the fact that they are paid in a reasonable amount of time ensures our pet gets the care he needs when he needs it.
- INSURER:
Trupanion
- POSTED: 05/21/2018
- BY: Chad
- BREED: Boxer
- AGE OF PET: 7 - 10
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Get this insurance!
Prompt payment for two TPLO surgeries in 2017 and 2018, plus a few other odds and ends. No more TPLOs — Annie has only two hind legs! Probably won’t meet my deductible in 2019 but so glad the insurance will be there if I need it.
- INSURER:
Embrace
- POSTED: 05/14/2018
- BY: Patton
- BREED: Golden Retriever
- AGE OF PET: Over 11 years
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Process claims quickly and provide the documentation why or why not covered
Process claims quickly and provide the documentation why or why not covered
- INSURER:
Trupanion
- POSTED: 05/08/2018
- BY: Sue
- BREED: Shih Tzu
- AGE OF PET: 7 - 10
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I received a check from Trupanion within a week.
The vet’s office submitted the claim for me and I received a check from Trupanion within a week. Very impressed!
- INSURER:
Trupanion
- POSTED: 05/06/2018
- BY: Michelle
- BREED: Maltipoo
- AGE OF PET: 7 - 10
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It is insurance...can't afford not to have it in spite of it's cost.
Getting a puppy...I was afraid to not have insurance. Vets are so expensive, that I feared having to deal with something seriously wrong with my dog for it's life. Also knowing the number of vet visits, shots, spaying, all in the first year of her life, I knew I would recover a partial amount of the insurance. I had no disputes with their coverage payments to me. In fairness to all...I must say I was called before being sent this review opportunity...and they knew I had a positive experience...I'm jus' sayin'.
- INSURER:
ASPCA
- POSTED: 04/30/2018
- BY: jim
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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