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I was just on hold with customer service for almost an hour and finally hung up in frustration. I just recently got pet insurance through my job for my new puppy. He went in for a puppy wellness check (nothing was wrong with him) including vaccines and heart worm and flea/tick prevention. I was shocked when I put in my claim and was only reimbursed $40 for my $240 bill, and the EOB stayed that the maximum was reached for the year. They do a puppy vaccine pack, where you pay up front for 4 vaccines, and he got the first vaccine, and everything else in the puppy pack was submitted to your company and should be covered based on the information I was provided as part of the preventative/wellness option I am paying for each paycheck. Not only did it not get reimbursed to me, as was promised when I purchased this policy, it also looks like none of my money went towards my deductible either, so what is the point of paying over $60 per month for what appears to be no coverage at all? I’m not happy at all, and this is not what I signed up and am paying for. My wellness visit for my dog should have been fully covered, and if not, it should have at least gone towards my deductible. As far as I am concerned, there is absolutely no reason to keep this insurance plan.

I was just on hold with customer service for almost an hour and finally hung up in frustration. I just recently got pet insurance through my job for my new puppy. He went in for a puppy wellness check (nothing was wrong with him) including vaccines and heart worm and flea/tick prevention. I was shocked when I put in my claim and was only reimbursed $40 for my $240 bill, and the EOB stayed that the maximum was reached for the year. They do a puppy vaccine pack, where you pay up front for 4 vaccines, and he got the first vaccine, and everything else in the puppy pack was submitted to your company and should be covered based on the information I was provided as part of the preventative/wellness option I am paying for each paycheck. Not only did it not get reimbursed to me, as was promised when I purchased this policy, it also looks like none of my money went towards my deductible either, so what is the point of paying over $60 per month for what appears to be no coverage at all? I’m not happy at all, and this is not what I signed up and am paying for. My wellness visit for my dog should have been fully covered, and if not, it should have at least gone towards my deductible. As far as I am concerned, there is absolutely no reason to keep this insurance plan.

When I called in, everyone was helpful and truly concerned. The claims process was simple and fast

I was amazed that payment was sent so quickly. I sent the claim in Monday pm and received notification of deposit Friday.

Alexis was very friendly and extremely knowledgeable

Trupanion is the best thing that's ever happened to us. Never a problem with our claims, always a speedy refund and the customer service is amazing!!!

Really good insurance. So easy to file claims.

It is so great to get our refund in less than a week! We took our Archie our English Bulldog at the ER and the treatment was quiet expensive so we have to use the money that we're supposed to be for car payment. Since we got our refund in less than a week we didn't have to worry about the car payment which is awesome! And also the app made it so easy to submit the claim which is great! Thanks Nationwide.

I am beyond impressed at the ease of submitting a claim but more importantly, the reimbursement itself. I have a French bulldog that is normally pretty healthy now but when things happen they are catastrophic. So far they have saved me thousands and allowed me to get him the treatment he needed without hesitation or the stress of figuring out how to pay.

Between my veterinarian and the claim team at Trupanion, submitting a claim is super easy. I get email updates from Trupanion as the claim is received, reviewed and processed. The accounting that Trupanion shares with me is easy to understand and keep track of. I love it!