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Our 7 month old puppy, Zoey, was diagnosed with right hip dysplasia and needed major hip surgery. Trupanion approved the claim right through the vet who submitted the claim. Easy, simple and no hassle. A claim representative even called us to confirm the approval and assure us that everything would be handled. So happy that we chose the best pet insurance company!!

On Aug 29 I adopted a cat, Buster, from Northeast Animal Shelter. A week after bringing him home he was being admitted to the Massachusetts Veterinary Referral Hospital with upper respiratory issue/ possible lung issue. While sitting in the hospital waiting for Buster to be examined, I remembered at the time of adoption, NEAS advised we get a month free insurance with Trupanion Pet Insurance. I called Trupanion, on Aug 06 at around 9pm, and advised my cat was being seen and evaluated for difficulty breathing and I was wondering if this is something they would cover. Brendan, the representative that I was speaking to, was very caring and compassionate and advised he was going to start a pre-approval and I should have an answer by 7am the following morning. I received a call the first the next morning advising they are working on obtaining an estimate from the hospital and will provide me with an answer shortly. About two hours later, they called back and advised my pre-approval was approved. Buster remained in the hospital for a few days and was discharged on 09/09/2015 at 7:00pm; with a final diagnosis was feline asthma. The hospital submitted a statement and a claim form for me to Trupanion for reimbursement. On 09/10/2015 in the afternoon, I received an e-mail from Trupanion advising my claim was approved and a check was mailed out to my address. Buster’s hospital bill was $2670.12 and I was being reimbursed by Trupanion in the amount of $2,003.26. This was an emotionally and financially stressful situation I was in and I am so incredibly pleased and thankful with Trupanion. Everyone representative I had the pleasure speaking with was friendly, courteous, compassionate & caring. They treated my pet’s illness as though it was one of their own. Their response time was astonishing, they received my claim form and had my reimbursement check mailed out in less than 24 hours.

On Aug 29 I adopted a cat, Buster, from Northeast Animal Shelter. A week after bringing him home he was being admitted to the Massachusetts Veterinary Referral Hospital with upper respiratory issue/ possible lung issue. While sitting in the hospital waiting for Buster to be examined, I remembered at the time of adoption, NEAS advised we get a month free insurance with Trupanion Pet Insurance. I called Trupanion, on Aug 06 at around 9pm, and advised my cat was being seen and evaluated for difficulty breathing and I was wondering if this is something they would cover. Brendan, the representative that I was speaking to, was very caring and compassionate and advised he was going to start a pre-approval and I should have an answer by 7am the following morning. I received a call the first the next morning advising they are working on obtaining an estimate from the hospital and will provide me with an answer shortly. About two hours later, they called back and advised my pre-approval was approved. Buster remained in the hospital for a few days and was discharged on 09/09/2015 at 7:00pm; with a final diagnosis was feline asthma. The hospital submitted a statement and a claim form for me to Trupanion for reimbursement. On 09/10/2015 in the afternoon, I received an e-mail from Trupanion advising my claim was approved and a check was mailed out to my address. Buster’s hospital bill was $2670.12 and I was being reimbursed by Trupanion in the amount of $2,003.26. This was an emotionally and financially stressful situation I was in and I am so incredibly pleased and thankful with Trupanion. Everyone representative I had the pleasure speaking with was friendly, courteous, compassionate & caring. They treated my pet’s illness as though it was one of their own. Their response time was astonishing, they received my claim form and had my reimbursement check mailed out in less than 24 hours.

Trupanion is very helpful when you call, and they respond very quickly to claims. They have been a life saver for me this last month, as my dog has required many medical needs and Trupanion has been understanding and fabulous and fair!

Trupanion is very helpful when you call, and they respond very quickly to claims. They have been a life saver for me this last month, as my dog has required many medical needs and Trupanion has been understanding and fabulous and fair!

Thank heaven for the speedy, compassionate staff at Trupanion. Our miniature poodle, Izzy, has been very sick. Trupanion's swift response to our claims has really helped us to get the best care available and lessened our stress. We highly recommend Trupanion.

Thank heaven for the speedy, compassionate staff at Trupanion. Our miniature poodle, Izzy, has been very sick. Trupanion's swift response to our claims has really helped us to get the best care available and lessened our stress. We highly recommend Trupanion.

When I rescued two little puppies from Missouri, I knew there may be health issues to deal with. I am so happy that I found embrace health care. They are now 10 months old and I have put in a few claims already. The folks at embrace couldn't be nicer. They tell me when they receive my claims and when they are processed. It gives me great peace of mind to know I can offer my puppies the best care for the rest of their lives.

I just want to let you know that you have been an amazing company...my poor Teghan passed away last week but I will tell you that I never worried about his care...and we went everywhere...pain management specialist, acupuncture, holistic care, amputation, chemotherapy...he had it all and hung in there until the end...it wasn't the cancer who took my poor baby but a prior TPLO surgery on a rear leg and his other leg suffered and it was time for my little hero and not being pushed to make that decision because of money was the best piece of mind that I could have been given...I was able to give him the best care possible. Thanks Trupanion

I just want to let you know that you have been an amazing company...my poor Teghan passed away last week but I will tell you that I never worried about his care...and we went everywhere...pain management specialist, acupuncture, holistic care, amputation, chemotherapy...he had it all and hung in there until the end...it wasn't the cancer who took my poor baby but a prior TPLO surgery on a rear leg and his other leg suffered and it was time for my little hero and not being pushed to make that decision because of money was the best piece of mind that I could have been given...I was able to give him the best care possible. Thanks Trupanion