Do NOT use them
Do not use them under any circumstances. They did not provide me information on waiting periods before paying. They lied about coverage. They falsely denied a claim saying something which was not a medical condition until April had been documented in December of the previous year (it had not). Their customer service is rude, unhelpful, and takes an inordinate amount of time to get through. Their website is poorly designed and not conducive to human operation of what should be a basic function. Their 'edit claim' function doesn't allow you to actually edit a claim and only to post new attachments, rendering it useless. You are better served taking the money you would spend on them and shredding it. Terrible company that adds no value to the world and will not cover your pets medical procedures.
- INSURER:
Pets Best
- POSTED: 06/26/2021
- BY: M
- BREED: American Shorthair
- AGE OF PET: 7 - 10
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Best pet insurance ever!
I love Trupanion! The rates are reasonable. Filing claims is a breeze. And they keep me updated throughout the entire process. I recommend it to all the pet parents out there!
- INSURER:
Trupanion
- POSTED: 06/25/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Aarik solved my problem.
Aarik solved my problem. He was solution oriented.
- INSURER:
Trupanion
- POSTED: 06/23/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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The person that I spoke to was very helpful.
The person that I spoke to was very helpful. She was also friendly and pleasant
- INSURER:
Trupanion
- POSTED: 06/23/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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You raised my price for moving to a different ZIP Code in the same county.
You raised my price for moving to a different ZIP Code in the same county. I’m using the same Vet as before. Not happy and your representative could not explain other than “that’s the way it works.”
- INSURER:
Trupanion
- POSTED: 06/23/2021
- BY:
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 7 - 10
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Excellent customer service friendly and helpful.
Excellent customer service, friendly and helpful.
- INSURER:
Trupanion
- POSTED: 06/23/2021
- BY:
- BREED: Golden Retriever
- AGE OF PET: 7 - 10
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Chat person (Jordan) was very helpful and informative.
Chat person (Jordan) was very helpful and informative.
- INSURER:
Trupanion
- POSTED: 06/21/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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