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This was my first time submitting a claim. It was easy to get the SOAP notes required from my vet, and inturn email everything to the claims dept. The time frame for claims is just a little long. Maybe it was because I had to send 12 months worth of notes and bills. Now that they have all that info, hopefully next time the process will be quicker. I was reimbursed what was expected.

We’ve made several claims over the years for illness and accidents for our dog and they were paid quickly with no unpleasant surprises. It gives us real peace of mind to visit the vet and not have to make potentially heartbreaking decisions about affording pet care. One thing to be aware of is that the new year begins on the anniversary of when you first enrolled. I thought it was a calendar year. When I called to question it, they kindly explained how that works.

We have had a claim for start of he pancreatic illness we paid deductible at the time and her illness returned and Trupanion decided to make this a new illness to collect new deductible from us which is unfair Lauren one of their manager called me insisting it’s a new claim knowing she was being dishonest I asked to speak with her superior but several days later no calls back, be careful with this company they are great until you make a claim

They have been very easy to deal with and responsive. Rates are very fair. We had one major issue with our kitty and submitting claims and getting payouts were hassle-free. A must have for your fur babies.

I had PetPlan/Fetch for 17 years or so and after they imploded switched to MetLife. I have had three young dogs covered by MetLife (including wellness), two of them since eight weeks and another I switched at around age five. MetLife has been very prompt at reimbursing and very good about reimbursing everything covered by the plan (read your policy!!!). The wellness plan has been a surprisingly great deal for us and seems to be the best of its kind in the industry. My five-year-old became very ill with lymphoma after a few months on the plan and they were still fantastic about covering the costs of her treatment and testing. They also covered an emergency visit ($1500) for extreme diarrhea and vomiting of one of my pups. Submitting claims is extremely easy. Reimbursement for straightforward, routine things like vaccines comes in about two business days, more elaborate issues can take up to two weeks in my experience. Submitting your vet's treatment notes yourself will speed the process along, but they will contact the vet and get the information if you do not. Policyholders have the ability to consult with a vet 24/7 through the app which can be super helpful if you need guidance on small things or to determine if you need to head to an emergency vet. We had only one issue with them and that was after my five-year-old died. I had had her and my pup on a "family plan" and when she died, I was not informed that the plan would be rewritten to a single plan, and thus I had to fulfill my deductible again. But overall, we have been extremely happy with MetLife, and highly recommend them if you have the ability to front payment for treatment until you are reimbursed..

Healthy Paws insurance enabled me to afford the life saving emergency surgery my Poodle needed. They responded quickly and were very helpful in letting me know exactly what information was needed to complete my claim. A $250 deductible and then 80% of the bill is covered! I am so grateful for Healthy Paws!

Healthy Paws insurance enabled me to afford the life saving emergency surgery my Poodle needed. They responded quickly and were very helpful in letting me know exactly what information was needed to complete my claim. A $250 deductible and then 80% of the bill is covered! I am so grateful for Healthy Paws!

I’ve only filled 2 claims so far, but both times the process has been easier than i thought it would. I love that i’m able to answer all the questions in a texting format. the claims are always quickly responded to and i’ve had no issues so far.

I have had Healthy Paws insurance for my Cavalier King Charles Lola for 5 years. Thank goodness for this pet insurance. Lola was diagnosed at the end of 2020 with heart disease which has slowly progressed. She sees a cardiologist regularly to check her and to adjust her medications. If we did not have Healthy Paws pet insurance we would not be able to afford her expensive treatment. Healthy Paws is always quick with reimbursement and responsive to questions and concerns.

I have had previously issues with Trupanion with trying to make claims that I should pay new deductible for the same health issues my dog has had previously. She was treated for pancreatitis having been put on special diet, now it’s claimed by Lauren that it’s similar but not the same symptoms according to her I asked to speak to the person in charge she didn’t provide a name of her supervisor or contact information I find that they are being dishonest towards me to deny my previous deductions are exactly the same as the one this time only difference is my pet had relapsed I’m writing this to let pet owners be aware of the scam