Buyer beware when you need claim reimbursed
My healthy dog on this insurance with no issues since 2019. He got a benign tumor that had to be removed in September. Still not reimbursed correctly for coverage n filing appeals. Going to better business bureau next. Canceled insurance for him n my Maltese pup.
- INSURER:
Healthy Paws
- POSTED: 12/27/2022
- BY: Vicki
- BREED: Cavalier King Charles Spaniel
- AGE OF PET: 0 - 3
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Scam Company
Healthy Paws is a scam company. I signed up well over a year ago. I uploaded all the medical paperwork I had at the time for both my cats. I had just brought both to the vet right before I signed up, so it was nice and easy since both had recent checkups.
Flash forward to now. I have had an open claim for a month for a sick cat. She still needs more work, but I can't even get them to approve the first work. They keep telling me they have to deny the claim due to insufficient vet records. They've called the wrong vet twice now, and mine once. They have all the records.
Every time I call the rep tells me "we have all the paperwork we need, if the cat has only been to the vet once, right after adoption, then that's all we need" yet every time the claim gets declined. I call back and the rep says "No we have all the paperwork, the adjusters are just like this", they re-open it, then we repeats this song and dance.
The goal of this company is to collect your premium monthly (which they keep hiking), then keep you running and decline your claim to avoid payouts.
- INSURER:
Healthy Paws
- POSTED: 12/27/2022
- BY: Anthony
- BREED: Mixed Breed
- AGE OF PET: 0 - 3
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Trupanion is the Best
Our dog Riley had to have surgery and they
reimbursed our cost within 2 days.
They were so great to work with.
- INSURER:
Trupanion
- POSTED: 12/27/2022
- BY: Jean
- BREED: Labradoodle
- AGE OF PET: 4 - 6
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MET LIFE FOR MY NEW BEAGLE PUPPY
I have been raising Beagles since 1969, so far there have been eight Beagles in our family. We did not have any children from our marriage of 52 years. The Beagles have always been our children.
The cost of vet services is going up and if there is a serious problem for a pet,
I decided to get an insurance policy to offset the vet bills. I am glad to have the Met Pet Insurance now.
- INSURER:
MetLife
- POSTED: 12/27/2022
- BY: DAVID
- BREED: Beagle
- AGE OF PET: 0 - 3
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Past experiences with Trupanion made me continue coverage with new puppy.
Past experiences with Trupanion made me continue coverage with new puppy. Logan's helpfulness and reassurance with recent claim reaffirmed my decision.
- INSURER:
Trupanion
- POSTED: 12/27/2022
- BY: Ruth
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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friendly efficient explained what I needed to do and then followed up with an email supporting the information she had given me on the phone.
friendly, efficient, explained what I needed to do and then followed up with an email supporting the information she had given me on the phone. She included the necessary forms to pursue a claim.
- INSURER:
Trupanion Canada
- POSTED: 12/27/2022
- BY: Judith
- BREED:
- AGE OF PET: 0 - 3
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Excellent service!
Claims are very fast. My veterinary's office files the claim and gets the results within minutes.
- INSURER:
Trupanion
- POSTED: 12/27/2022
- BY: Kelli
- BREED:
- AGE OF PET: 0 - 3
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She was warm and gave ideas and her follow up with me was over and above please send her my gratitude for her outstanding job
She was warm and gave ideas and her follow up with me was over and above please send her my gratitude for her outstanding job
- INSURER:
Trupanion
- POSTED: 12/27/2022
- BY: Carolee
- BREED: Russian Blue
- AGE OF PET: 7 - 10
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Customer service representative I spoke with.
Customer service, representative I spoke with. Top notch!
- INSURER:
Trupanion
- POSTED: 12/27/2022
- BY: Lisa
- BREED:
- AGE OF PET: 0 - 3
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