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Best ever insurance. Efficient, professional, quick and easy to access!

Best ever insurance. Efficient, professional, quick and easy to access!

I submitted a claim to include an accidental ingestion ( halloween candy ) and an ear infection. Trying to call Embrace resulted in 10-15 minute hold waiting for a representative to come on the line. ( they are clearly understaffed and the associate I spoke with indicated they are trying to hire people) My claim experience still has me looking for answers as to how this policy works. I am trying to find time in my busy day to call them and ask additional questions. They may be an ok company to do business with but if you cannot reach them on the phone what good are they ?

Rather then pick a specific claim, all of our claims have been reviewed and processed in a very timely matter,any questions I had were answered thoroughly and professionally, and we will continue to use this company for our pet insurance.

I've always been pleased with Embrace's customer service, prompt payment, and ease of access.

Rosie, our lab mix, is almost 4. We have insured her with Embrace for about 3 years, just in case she suffered a sports injury as she LOVES to run. Recently she began to favor her left rear leg so I took her to the vet. We discovered that yes indeed, she had torn her ACL. Embrace covered 80% of my costs of a visit to the specialist and the subsequent surgery. I also discovered that I had a $100 Healthy Pet credit that applied toward the $200 deductible. I am more than satisfied, as stated in the title. I am recommending Embrace to all my pet-owning friends!

I am a helicopter mom to our dog and both operators spent as much time as I needed asking all sorts of questions. They saved me money and the claim form was extremely easy. One operator even stated we spoke b4 and she remembered our conversation. I was shocked at the quality of the amazing customer service. I can't see it being any easier or you being heard more at any other company. Stick w Trupanion, I honestly believe they care for your pet. 10 stars.

I am a helicopter mom to our dog and both operators spent as much time as I needed asking all sorts of questions. They saved me money and the claim form was extremely easy. One operator even stated we spoke b4 and she remembered our conversation. I was shocked at the quality of the amazing customer service. I can't see it being any easier or you being heard more at any other company. Stick w Trupanion, I honestly believe they care for your pet. 10 stars.

Pet insurance, much like all insurance, isn't something you need until you need it, and fortunately, when we've needed it, ASPCA has really been there. Our dog recently had a 3-day stay at an emergency clinic due to what was later diagnosed as pancreatitis. The out-of-pocket expense was $2600. Soon after, I submitted my claim online (which, by the way, is extremely simple and easy to use, just another reason why I like this insurance so much) and within 72 hours my claim had been processed and I knew exactly how much I was going to get back on my claim...nearly 75%, which would have been higher had I already paid my small annual deductible of $100. My point is, I realize paying monthly premiums for no potential benefit is something that some choose to avoid, but I am telling you, when the time comes and your loved one has serious medical issue, you will be THANKFUL to have had the ASPCA in your corner. I cannot stress it enough...they are there when you need them. I highly recommend this pet health insurance to anyone that is considering getting it for their pet.

In one word. Awesome!. They help me all the steps of the way in my claim. They paid a fair amount of what the vet bill was. I am very happy with them! People that give them bad reviews is because they don't know how insurances work. 10+ rating for this one