Great new customer service
I trust the breeder who recommended Trupanion. The gentleman on the call was kind, patient, and didnât have an attitude of oversell. He explained options clearly and treated customers as if they could consider the information and think for themselves.
- INSURER:
Trupanion
- POSTED: 12/29/2022
- BY: Holli
- BREED: Miniature Goldendoodle
- AGE OF PET: 0 - 3
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very good service and timely response
very good service and timely response
- INSURER:
Trupanion
- POSTED: 12/29/2022
- BY: Jane
- BREED: Cocker Spaniel
- AGE OF PET: 0 - 3
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Very Easy
It was a very straightforward and easy process!
- INSURER:
Trupanion
- POSTED: 12/29/2022
- BY: David
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
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Quick sign up
Very quick and fast onboarding
- INSURER:
Furkin
- POSTED: 12/29/2022
- BY: Bakul
- BREED:
- AGE OF PET: 0 - 3
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Very best
All around great experience very pleased so far
- INSURER:
Trupanion
- POSTED: 12/29/2022
- BY: Deann
- BREED: Shih Tzu
- AGE OF PET: 0 - 3
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My first claim
First time a submitting invoice. Receptionist did at the vet at checkout. Took 5 minutes. Trupanion paid their part. It was that east.
- INSURER:
Trupanion
- POSTED: 12/28/2022
- BY: David
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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Worst insurance provider
They are incredibly difficult to work with. There customer service can’t answer questions about my coverage despite buying insurance before I got my dog as a pup. They use a script that’s no different than speaking with a chatbot or an automated voice recording. When you submit a claim they keep asking for more information such as the entire medical history of my dog from his vet every time. Then after submitting what I was given by the vet they still say it’s not enough details. Why don’t they just allow vets to easily submit the claims so they can work with them directly to get the information they need. I would advise anyone looking to get insurance from them to reconsider because at the end of the day you’ll spend more time going back and forth than the cost of any claim.
- INSURER:
Fetch Canada
- POSTED: 12/28/2022
- BY: Ally
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: 0 - 3
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