Not really happy with this decision
My bill wasn't paid. I thought insurance covers everything. I just got this dog, and this is the first time to the vet. My bill wasn't paid. How would you feel?
- INSURER:
Trupanion
- POSTED: 01/03/2023
- BY: Bob
- BREED: Mixed breed
- AGE OF PET: 0 - 3
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claims experience
My claims were always processed in a very timely manner
- INSURER:
Trupanion
- POSTED: 01/03/2023
- BY: Tracy
- BREED:
- AGE OF PET: 0 - 3
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My puppy is new to this policy and we have not used it for any benefits.
My puppy is new to this policy and we have not used it for any benefits. The customer service is excellent. Very professional, explained policy benefits very clearly.
- INSURER:
Trupanion
- POSTED: 01/03/2023
- BY: Marsha
- BREED:
- AGE OF PET: 0 - 3
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Natalie answered all my questions and very knowledgeable.
Natalie answered all my questions and very knowledgeable.
- INSURER:
Trupanion
- POSTED: 01/03/2023
- BY: Geraldine
- BREED: Mixed breed
- AGE OF PET: Over 11 years
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Best pet insurance
Because the staff at Trupanion are so helpful
- INSURER:
Trupanion Canada
- POSTED: 01/03/2023
- BY: Cheryl
- BREED: Cockapoo
- AGE OF PET: 0 - 3
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Outstanding customer care, Mallory was very helpful
Have yet to make a claim, but great experience with help from the contact center. Very short time to pickup call. Working with Mallory to resolve a mysterious missed payment issue (not a euphemism for me screwing up - the card on file has worked for Furkin, worked for everything else this month, nowhere near card limit). I never felt rushed; she worked with me to diagnose possible causes, we chose one option but since payments run nightly she committed to following up next day. Friendly, warm, interested in my pet, but also professional, efficient, knowing the limits of what she can and canât solve, and taking personal ownership of the outcome. Bonus: she let me know she stopped the call recording during discussion of credit card info. Outstanding customer care.
- INSURER:
Furkin
- POSTED: 01/03/2023
- BY: Jess
- BREED:
- AGE OF PET: 0 - 3
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Happy dog
One simple phone call, one simple form and the claim payment was directly deposit into my account. Couldn't have been easier.
- INSURER:
Trupanion
- POSTED: 01/03/2023
- BY: Terry
- BREED:
- AGE OF PET: 0 - 3
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Always a pleasant experience
Always a pleasant experience
- INSURER:
Trupanion
- POSTED: 01/03/2023
- BY: Jerry
- BREED:
- AGE OF PET: 0 - 3
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Excellence
Gentlemen was very informative and patient as he also had to speak with my elderly mother, and was willing to reply with decency. Very impressed!
- INSURER:
MetLife
- POSTED: 01/02/2023
- BY: Staci
- BREED: American Bully
- AGE OF PET: 0 - 3
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Great idea to purchase pet insurance
My two year old Aussiedoodle broke his canine tooth, requiring a root canal and cap placement. Filing my insurance claim was easy, and company feedback was admirable. Wish my own health insurance was as good as my dogs.
- INSURER:
Healthy Paws
- POSTED: 01/02/2023
- BY: Roger
- BREED: Aussiedoodle
- AGE OF PET: 0 - 3
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