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This is our second experience with a pet insurance company. We are more than pleased with the service, the level of reimbursement, and the prompt attention to the claims.

Our 1.5 yr old Pit Bull, Molly, tore her CrCL (ACL) and required expensive TPLO surgery to repair her knee. Fortunately Molly was covered by Healthy Paws Pet Insurance so she could get this very technical procedure done. Getting right to the point, Healthy Paws helped us complete the simple claims procedure and promptly paid the claim in full according to the terms set forth in the policy. They were there to assist every step of the way and promptly returned every call I made to them and quickly replied to every email. The support staff at Healthy Paws was genuinely concerned and sensative to our needs. In short, Healthy Paws made this unpleasant time in our life a lot less stressful. With the cost of pet health care being what it is, I would very highly recommend Healthy Paws Pet Insurance to anyone who is considering pet insurance.

I did a ton of research and Healthy Paws is simply the best. I even chose them over a company-offered benefit. Here's why they are the best: 1. Best value for money. 2. Awesome customer service! 3. Prompt claims processing with no hassle. 4. They have foundation in which they donate back to saving animals --- can it get any better? Don't think twice about another insurance company. Stick with Healthy Paws and you'll never be sorry.

Keeping a yellow lab relaxed and off her paw after surgery is quite a challenge. Getting reimbursed for her claims was the easiest part! In addition simple forms and speedy processing, the rep even contacted me to see how she was doing! I received the reimbursement before my credit card bill even came!

Our 2-1/2 year old Whippet was experiencing lameness in his front legs. After an evaluation, he was diagnosed with multiple tendon issues in both shoulders. Initial diagnostics and treatment, including surgery, totaled over $6700. While the claim evaluation by Embrace took a bit longer than expected, they contacted us during the process to advise of the status and apologized for the delay. In the end, they covered everything, with the exception of prescriptions, (which we expected, as we did not opt for prescription coverage). After satisfying the deductible, the balance of the claim was paid at the full 80%, as the policy had stated it would be. We are very happy with the coverage and service provided by Embrace. So happy, in fact, that we have just added our third dog to our policy with Embrace, and we gladly recommend this pet insurance to our friends.

I did my research (this site is great) and these guys are ranked highly for a reason: quite simply, they're the best. Since I joined, I've already had to submit two claims (one with multiple invoices) and they've all been processed and paid promptly and without questioning service provided. Their website is a breeze, their customer service is A+, and they care. Perhaps equally as important, **THEY ALSO HAVE A FOUNDATION** which has donated well over $250k already to animal rescue. Let's see the big boys at Met Life (VPI) do that! I cannot recommend them highly enough.

Our precious pup was at the doctor for an ultrasound of his kidneys and was pleased to know that Pet's Best processed the claim the same day! They deliver what they promise with no hassles! They are the best!

In short this insurance is misleading especially if your like me and adopted your pet from a shelter or rescue agency. They accepted my application and billed me monthly for almost a year before I submitted my first claim. My claim was denied because they stated they never received his veterinary records going back 12 months. When I applied for his insurance and was accepted I conveyed to them that I don't have this information due to my dog was a stray. They are now refusing to refund the money that I paid them in that time period. To say I was mislead is an understatement. I paid monthly, they accepted my payment and in return my dog was never really insured. I am truly disheartened by this experience and would not recommend this insurance to anyone at all.

This is our second year with Embrace Pet Insurance and we could not be happier with the quick and efficient service. The wellness plan is a big plus. I was pleasantly surprised at the speed of processing our first claim in 2011 when our 6-month old pup lacerated her leg and had to go to the emergency vet (July 4th holiday!). Embrace worked with us and both the emergency vet and our regular vet to process the claim quickly and get the check to us. The excellent service continued throughout the year and we renewed the insurance for 2012. In our most recent claim Embrace separated the Wellness from the injury and sent two checks. I did not expect that. We definitely will continue with Embrace.

Trupanion has been very responsive when I have had a claim for my dog.