The process for submitting a claim was very non-obvious, even after talking to one of your support people.
The process for submitting a claim was very non-obvious, even after talking to one of your support people. There needs to be a way to submit the claim form with a button, not by having to edit the page and save it somewhere. It was especially confusing when I downloaded the claim form from your site, which opened in the browser. I was able to enter values into the fields there, but it turned out those values were not saved. Turns out I had to use an external program - Adobe Reader - to make and save the edits.
- INSURER:
Trupanion Canada
- POSTED: 05/24/2017
- BY: Daniel
- BREED:
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Company has moved and did not provide new address to customers thus delaying my claim
Company has moved and did not provide new address to customers thus delaying my claim
- INSURER:
Trupanion
- POSTED: 05/24/2017
- BY: Mary
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
The first claim we had four years ago was settled in a very timely manner.
The first claim we had four years ago was settled in a very timely manner. This claim has taken weeks and has not been paid yet.
- INSURER:
Trupanion
- POSTED: 05/24/2017
- BY: Marianne
- BREED:
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
I appreciate the assistant I received on a sick puppy.
I appreciate the assistant I received on a sick puppy.
- INSURER:
Trupanion
- POSTED: 05/24/2017
- BY: Evelyn
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
so far I don't see why I got Pet Insurance and pay a premium every month when so far I have not been reimbursed for any of my dogs claims
so far I don't see why I got Pet Insurance and pay a premium every month when so far I have not been reimbursed for any of my dogs claims
- INSURER:
Trupanion
- POSTED: 05/24/2017
- BY: Nikki
- BREED:
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
The process for submitting a claim was very non-obvious, even after talking to one of your support people.
The process for submitting a claim was very non-obvious, even after talking to one of your support people. There needs to be a way to submit the claim form with a button, not by having to edit the page and save it somewhere. It was especially confusing when I downloaded the claim form from your site, which opened in the browser. I was able to enter values into the fields there, but it turned out those values were not saved. Turns out I had to use an external program - Adobe Reader - to make and save the edits.
- INSURER:
Trupanion
- POSTED: 05/24/2017
- BY: Daniel
- BREED:
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Company has moved and did not provide new address to customers thus delaying my claim
Company has moved and did not provide new address to customers thus delaying my claim
Did you find this review helpful?
Yes
No
The first claim we had four years ago was settled in a very timely manner.
The first claim we had four years ago was settled in a very timely manner. This claim has taken weeks and has not been paid yet.
- INSURER:
Trupanion Canada
- POSTED: 05/24/2017
- BY: Marianne
- BREED:
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
We had a very good experience with Trupanion, they reviewed our claims quickly and honored their pledge to cover 90%, no limit.
We had a very good experience with Trupanion, they reviewed our claims quickly and honored their pledge to cover 90%, no limit. In the end our dog was too sick, but Trupanion allowed us to give her the very best shot at a longer life and I am grateful for that. I highly recommend pet insurance and Trupanion.
- INSURER:
Trupanion
- POSTED: 05/23/2017
- BY: Mara
- BREED:
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
I pay the highest premium and yet so many vet services don't count towards the deductible.
I pay the highest premium and yet so many vet services don't count towards the deductible. I'm not impressed.
- INSURER:
Trupanion
- POSTED: 05/23/2017
- BY: Elizabeth
- BREED:
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No