Great customer service!
So far the customer service has been amazing. All three of the people I've spoken with so far (Jessica, Pam and Stephen) have all been wonderful. Excited to have little Whiskey covered by Trupanion!
- INSURER:
Trupanion
- POSTED: 01/26/2023
- BY: Courtney
- BREED: Goldendoodle
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Ease of Website
Website was easy to navigate
- INSURER:
Trupanion
- POSTED: 01/26/2023
- BY: Barbara
- BREED: Miniature Goldendoodle
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Trupanion handled my dogâs emergency promptly.
Trupanion handled my dogâs emergency promptly.
- INSURER:
Trupanion
- POSTED: 01/26/2023
- BY: Ana
- BREED: Labradoodle
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Actively Looking for Alternatives
I brought my dog to the vet specifically after the coverage began but because symptoms from another illness were present, I still had to pay the full bill. When I reached out to gain clarification to not have this happen in the future, the agent was curt and I asked to disconnect the chat immediately. I felt as if I was being probed for fraud rather than getting clarity on my first claim, which was triggering. Iâm actively trying to find alternative insurance for my pet.
- INSURER:
Trupanion
- POSTED: 01/26/2023
- BY: Allison
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Great claims experience
You guys are very helpful. Havenât had to file yet but setting up was clear and comforting.
Did you find this review helpful?
Yes
No
When I called yesterday I was help by a lady sorry I donât remember her name.
When I called yesterday, I was help by a lady sorry I donât remember her name. She was very helpful, answered all my questions. She was cheerful and easy to talk to. Several years again I had a dog who had to have hip surgery I received help from you in good timing with absolutely no problems
- INSURER:
Trupanion
- POSTED: 01/26/2023
- BY: Annette
- BREED: Yorkshire Terrier
- AGE OF PET: Over 11 years
Did you find this review helpful?
Yes
No
Customer service is exceptional
I've spoken to both Janet and Catherine on the phone regarding enrolling my dogs for insurance. Customer service was exceptional and I'm so glad to have my dogs insured through furkin!
- INSURER:
Furkin
- POSTED: 01/26/2023
- BY: Jordan
- BREED:
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No
Professional
Professionalism of agent who provided all the information at my initial phone call
- INSURER:
Trupanion Canada
- POSTED: 01/26/2023
- BY: Barbara
- BREED: Australian Labradoodle
- AGE OF PET: 0 - 3
Did you find this review helpful?
Yes
No