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Friendly and very helpful

When your pet is sick or having issues the last thing you want to deal with is cumbersome insurance paperwork. With Nationwide there is none of that. I fill in a few things on the mostly pre-filled form and fax it over with the necessary paperwork. I get notified when a plan statement is ready and find out what benefit I will be receiving. Couldn't be easier.

Pepper just got her yearly check up and all her shots. She checked out as super healthy and at a good weight. Nationwide helps us keep her that way and we love it.

Wonderful client services, knowledgeable client service people. The only snafu was I didn't know there was a set amount for a wellness check and by buying Heartguard, this exceeded the maximum. Would have been nice to know what the max amount was-have it posted on the site.

I have always had a great experience with Nationwide and previously VPI. I was a little confused why I encounter some issues with my last 2 claims. Customer Care was able to help me sort things out though. Please keep up the great work. It is so comforting to know I can give my best friend by best care and not have to worry about costs.

The claim was processed very promptly and the reason for denial was clearly stated. I am very satisfied with Pets Best insurance.

Penny was great! Very helpful and great to work with.

If you are behind with claims, you always keep me updated.

We were very pleased with the ease of the way to process the claim.

After years of being a customer and not having problems, suddenly every claim I submitted was deemed to be a pre-existing condition. First, the consider any condition that existed before your renewal date a pre-existing condition. It is a renewal of the same policy, but now since the plan has renewed, anything your pet had even the day before the renewal is now pre-existing even though it is the same policy! My cat has asthma. They covered the diagnosis, but refused to cover the medications due to pre-existing condition. Then, everything, even if it is brand new becomes pre-existing. I took my cat in because she suddenly (read the word there, suddenly) started losing weight. Somehow that is a pre-existing condition to them, so they refused to cover it.