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The claim submitted process fantastic. Electronic deposit didn’t work bc I never received email from chase, and waited online for 20 min no help, one unanswered email, and multiple phone calls the following day. You need to have a better way to electronically deposit if someone doesn’t get the email from chase other than saying it will expire and come back to us in 15 days and then will take another week to get a paper check. That part was ridiculous, and has been smoothed over since I asked for a manager and Marsha ext 6443 took over. She has been very sympathetic and caring on trying to get my check to me and has followed up several times. I would not recommend nationwide after my first claim due to customer service being unsatisfactory other than Marsha. I also think your inability to work with chase to send another email for a customer to “claim” their money if they didn’t receive the email to do so is ridiculous.

I like the simpleness of this policy!

Trupanion has been an excellent resource for my animal care. They are pleasant, excellent in their recommendations and quick response to claims. I would highly recommend this group for you pets.

Carmen was very helpful in sending me an email with the claims form for my dog and making sure I had what I needed.

I found her to be empathetic and compassionate about my situation.

I am very happy with Nationwide Pet Insurance. I have never had an issue with payment. I have recommended Nationwide to several co-workers and know that at least 2 of them have enrolled. Thank you so much.

Could not be more thrilled to have this coverage! It really came in handy and real relief knowing the costs were offset by having you by my side!

Unlike most insurance companies for humans, Trupanion staff members care about patients.

I purchased Pets Best pet insurance because I was a Progressive auto insurance customer and got a discount for bundling. I purchased the policy within a month of adopting my dog from Animal Control Services to financially protect myself in the event the dog was ill. My dog scratched quite a bit so I went through the checklist of fleas, allergies, and anxiety to see what could be causing my dog to scratch so much. Took the dog to the vet and they said it was allergies and to give the dog OTC antihistamine. That didn’t work so the next vet visit had us buy Apoquel that cost almost $3/tablet. I submit the vet visit claims to Pets Best and they take 2 months to review the paperwork just to decline to cover the expenses because of “pre-existing conditions”. The whole point of purchasing the policy was to protect me from whatever pre-existing conditions the dog had before I adopted her. Pets Best ending up being $435 down the drain for a worthless policy.

Trupanion has friendly staff. I also like knowing my pets are insured. It is worth the price for peace of mind.