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I have submitted several claims to Embrace over the past year. Each and every time they review the claim in a timely matter, without any issues, and we always feel they are very fair with reimbursement. I can not say anything negative about this company!

We submitted our claim for a wellness visit on Tuesday and on Thursday received an E-Mail from Embrace that $200.00 would be refunded to us. That's great service and we appreciate it so much! We insured our 1st dog when we first picked him up 4 years ago. We have happy with the service and that's why we keep renewing our policy. Sincerely, Ken in NJ

I wasn't sure about getting pet insurance in the first place but recently our little puppy was in the vet for a few different things. I submitted the claims and within a day I got and email saying they were being processed and about two days later received another email letting me know what our reimbursement would be. We got the checks a few days later and I got an email asking how our dog was feeling. Overall great service.

To date, I have been very pleased with Embrace. Just the fact that they cover my dogs prescription dog food up to $400.00 is such a help. I also am quite happy with the one time $200.00 deductible for illness or a sickness. I have had other pet insurance companies in the past and will be adding our puppy next year so he also has Embrace.

Healthy Paws was super quick with a response to my claim. I filed my claim by email and had a response by the next day indicating that my claim would be paid. The check arrived in the mail within two weeks. My only issue with Healthy Paws was that I did not understand that my policy did not emphasize enough that HP does not cover vet exams even when the pet is admitted for treatment. I can't say that I was willfully misled by HP. I just believe it would be helpful to their customers if they emphasized that limitation. I have the 90% coverage policy. The vet exam limitation reduced the amount I was reimbursed to about 75% of my total costs. Still, I like Healthy Paws and would recommend that pet owners give them serious consideration.

This is the first time that I have had insurance on any of my pets. So far I have only had to make a wellness claim, based on that experience I find that the customer service department goes above and beyond in assisting you. I have been asked what company do I use for pet insurance and I always say you really should try Embrace. They are affordable and about the only one out there that offers wellness coverage at a very reasonable rate. I really like this company!

Fax do not mail. Fax is much quicker to process

My last 2 claims were reviewed and processed in 1 day and 5 4 days respectively. i can't thank you enough for handling thses claims in such a timely fashion. Your service is outstanding. I am so glad I chose Embrace.

Customer support was excellent aften an initial glitch with the rep who first spoke to me about the trial period vs new contract dates. After I sent in my claims, I very quickly received email responses. You can also follow your claim status online on their website.

Quick turnaround on claims submitted and have reimbursed me for the amount I expected