Find and read reviews with confidence

The payouts are generous; once you have met the per illness deductible. Wellness is not covered, unless you pay a higher premium. The downside is the per illness deductible. This the value of this insurance depends on if your pup has a chronic condition. If so; this insurance is great. If not; you'll be paying out of pocket a lot, despite having insurance. Very friendly staff. The direct reimbursement to the vet is fantastic; my prior pet insurance required me to submit claims after I spent the $$. I had to get form signed by the vet, remember to bring the claim form to the vet'¦ Blah blah blah; it was a lot of hassle for not a lot of money. This is much more helpful, than that.

Friendly and helpful

I am very satisfied with your program.

Personal, professional addressed my questions within in a minute if speaking with her

Timely, friendly and knowledgeable customer service!

Because I don't feel like you did do diligence with my claims or the pre-authorization for his surgery. I think it was done in about 10 minutes.,,It wasn't just a collapsing trachea but she took no time to research that part of it. I wrote to the CEO but he probably doesn't care like the rest of your company is apparently. I think this is a discrimination against my dog because he's 16 years old.

Simple fast and easy

Trupanion saved us a lot of worry and alleviated our financial concerns during a difficult time. Some background: Geordie, our little Cairn, fractured his leg, playing at doggie day care last month, when he was just eight month old. Needing an operation, he was in the hospital for two days, fitted with a "cone of shame" and given instructions for restricted exercise and no contact with other dogs for a while. It's been a tough five weeks but now we're on the other side of things and Geordie has made a full recovery. From the first contact with Trupanion, we were treated with kindness, concern, and a real willingness to help. When we had questions, they were always answered clearly . Our claims were covered very promptly and we couldn't be happier. We are constantly telling our friends about this wonderful company and we HIGHLY recommend them. Now if Trupanion only covered humans, I'd switch in a minute! BRAVO

Trupanion has been wonderful to deal with. It's easy and fast to put in a claim. And when I have had questions, customer service has been outstanding.

Excellent customer service