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I have the most peace of mind knowing that my dog will have any procedure needed to keep her alive and I won't have make a decision concerning money

It is affordable and communications are great as stay online. When they receive claim they will let you know as well refund notification.

Great service for the price and fast claims. Always keeping me apprised on the status of claims that are filed. Have referred many friends that have pets or just got a new pet to help with medical expenses that come with owning a pet.

A very short time after I signed up with Healthy Paws, both of my dogs needed expensive diagnostic testing, and one needed surgery to correct the development of tracheal paralysis which caused his airway to be too narrow to adequately oxygenate him. Both are senior dogs, a 10 and 12 year old, so the deductible was $750 a year, with a 60% reimbursement rate which I thought was fair because I hadn’t started them at a young age. Both are very healthy but I thought that at their age they might be more prone to accidental injury because they are active and regularly go to the dog park to play with other dogs. I had never imagined I would need to spend over $5000 for a medical issue on the older one, a Standard Labradoodle, and even the 10 year old Spitz has already cleared her deductible. The reimbursements from Healthy Paws were made promptly, professionally, and the staff is very cordial and caring about the welfare of my pets. I am so happy I did my research and didn’t settle on the company that would have been more convenient because my vet would do the paperwork, and another that friends at the Dog Park have. It’s very easy to submit claims via their app. Do your research - there are many independent reviews about this company. I hope you will never have to use it like I did, but if you do they will provide tremendous relief and support to enable you to care for your companion in the best possible way.

Your staff is exceptional and as a less computer literate senior citizen, it means a lot to me.

I am not happy with the claims review process. You say it can take up to 30 days to review a claim. However, then you ask for more information and then take another 30 days. I have a claim outstanding from June 27th. The initial review still indicates "complete" however, additional information was requested. So another 30 days started. Then, I received a letter stating they needed more that. My dog had a urinary infection and needed antibiotics. It doesn't seem like this diagnosis takes a genius to accept and pay. I think this is ridiculous. I just started this plan thinking that it would be good. Pay promptly and it will be.

My dog recently broke hsi CCL that required an expensive knee surgery. ASPCA was able to reimburse that. Submitting a claim is very simple on the mobile app, although it took some time to process. But I'm very happy with their service so far. A agent even called to check up on my dog to see how he was doing.

I'm really glad we invested in the Nationwide Pet Insurance policy for Otis. It's certainly come in handy when unexpected medical expenses come up. Nationwide makes it easy to file a claim, and their follow-through is much appreciated!

I like how easy it is to submit claims and I like all the options to choose from (fax, email etc).

Other than one problem I had with communicating with Nationwide, I have been very satisfied with your system and your performance. My communication issue was about a year ago and it was very frustrating, as I couldn't find out from the representative what was additionally needed for my claim to be reviewed again. So that one difficult experience influenced my feelings somewhat. However, overall I am very happy with the policy and have found that Nationwide stands by what it owes according to the policy, it is easy to submit claims, and claims are processed quickly without too many/any follow-up information required. In other words, Nationwide does not put you through a ringer to get what's owing to you. I'm very happy with Nationwide's plans and performance, and am grateful to have it as my beloved dog ages.