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I have to call you back. Although the representative was very helpful, I never did receive the e-mail.

Kind and compassionate

The representative was very pleasant and informative.😸

The customer service reps have been polite but the claims process and appeals have been confusing... especially since I got my mail returned to me because the address on the appeal form was incorrect. Remains to be seen how this will get resolved.

The rep I spoke to was very nice and accommodating. Unfortunately my issue needs to go through the appeals process. It remains to be seen if I would rec this ins company. My last claim was rejected due to my cat having"dirty ears" while in the shelter in Sept 2016 prior to his adoption and coverage and my last vet visit with him on Dec 15 2017 for scabs on his skin may be because of food allergies. It still has not been determined why he has scabs on his back but bc ear issues can be a symptom of allergies it was rejected. I currently have my vet writing in to appeal the decision since the dirty ears were found in cat who was a rescue and he was a stray when taken in to original shelter. There were no other ear conditions found after sept 2016 through present day and I am not happy that the company may be trying to get out of future coverage needed if this condition persists. He did not have any allergy like issues before this visit and my vet doesn't think "dirty ears" or an isolated ear infection is connected to scabs on his back now that MAY be food allergies or poss something else that has yet to be determined. I will anxiously await a response and a final determination to the appeal before making any final recommendations.

Our 7 year old English Bulldog was diagnosed with a cancerous sarcoma. Knowing we had Embrace made the process of treating him easier and made the situation less stressful.

First time filing a claim but have made several calls before this one - so far everyone has been amazing - very satisfied so far

Completing the claim form online was very easy and the turnaround for receiving funds in my bank account was very quick. After this process I received a call from them asking how my pet was. Customer service is great!

So happy I have this coverage for my dog. It is important to us to know we have this reliable insurance so we can do the very best for our dog. Recommend it to everyone

When my Scamper got cancer due to an old injury, Trupanion could've justified calling it a pre-existing condition, but they didn't. Later, when my Rowdy had liver trouble, I didn't file a claim because the cost was below my deductible. When the problem recurred a year and a half later, Trupanion reached back and included the costs of the original occurrence as well as the one I filed the claim for. When I had questions, they always answered quickly and clearly.