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My Biewer Yorkshire Terrier, Margo turned a year old at the end of September 2014. She had been very healthy up until the past couple of months. After tests, x-rays and a CT scan, Margo was finally diagnosed as having an extrahepatic portosystemic liver shunt. This is an abnormal connection between the portal vein and systemic circulation. Her condition required extensive testing, surgery and several days of hospitalization totally close to $6000. It is so rare to find a company that is as efficient and honest as Healthy Paws. I was able easily scan and upload ALL of Margo’s bills. I received an answer within 5 days and payment in less than 10 in all cases. Everything was covered exactly as promised. I have made recommendations to friends, my vet and the hospital where Margo had her surgery. My husband and I are recently retired and it would have been quite a financial hardship to pay for the care and procedures that Margo required. We are so thankful that Healthy did exactly as promised. I had an account with different pet insurance company for my older dog. This policy was more expensive and was supposed to cover certain preventative issues. While Ollie was never ill, everything we submitted was questioned. The amounts covered were not even close to the amount billed and the payment system was extremely slow. Our vet originally told us that she could not recommend any pet insurance company because so many clients had issues; however, she had never heard of Healthy Paws until I showed her our statements and the benefit contract. She now feels comfortable recommending Healthy Paws. I am so happy that I now have this insurance for both of my dogs! Margo’s illness was such a big shock but thanks to Healthy Paws, it will have a happy ending.

I went to my local Vet who treated my poodle. All was well for that problem, until the next day and my poodle could not get out of her bed. I carried her into the local hospital. She walked out on pain medicine and antibiotic meds. and tests to rule out diseases. Healthy Paws came thru with what I had expected no strings attached. They even emailed me to ask how she was, communicated how my claims were being processed and sent the check.

My 4 year old Nina required surgery after being mauled by a 60 lb dog. When I called for preapproval I was greeted with a very compassionate support person and within an hour received a call back with great news that Nina's surgery was approved and everything would be covered at 90% less the exam fee and deductible of $250. Unfortunately my Nina did not survive the surgery. Nina was our second family pet. We did not have Trupanion when we owned our first pet. After having experienced such a tragedy with our beloved Nina, we will never own another pet without having Trupanion on our side. The peace of mind that we had by having Trupanion is absolutely priceless. The rates are very reasonable and the staff is amazing. I have no complaints about how our claim was handled.

My 4 year old Nina required surgery after being mauled by a 60 lb dog. When I called for preapproval I was greeted with a very compassionate support person and within an hour received a call back with great news that Nina's surgery was approved and everything would be covered at 90% less the exam fee and deductible of $250. Unfortunately my Nina did not survive the surgery. Nina was our second family pet. We did not have Trupanion when we owned our first pet. After having experienced such a tragedy with our beloved Nina, we will never own another pet without having Trupanion on our side. The peace of mind that we had by having Trupanion is absolutely priceless. The rates are very reasonable and the staff is amazing. I have no complaints about how our claim was handled.

I have an English Bulldog that was diagnosed with entropion. Throughout the process, Embrace has been more than speedy with their processing of my dog's claims. Very impressed with the level of service!!!

Almost immediate review of claims and rapid payment. Superb on-line and mobile claims submission system. Remarkably caring and sympathetic staff - they really care about you, your dogs, and getting them the best possible care We had one Golden with a long battle with bladder cancer and very expensive medical and surgical treatment...not only were all claims paid within days, but when our girl finally lost her battle we received a sympathy card signed by all the staff members that had helped us. There could not be a better pet insurance company. We now have all of our dogs insured with Healthy Paws, and the peace of mind it gives us is priceless. I have recommended HP to all of my friends with pets and will continue to do so...you cannot do better.

I had an outstanding experience with Healthy Paws during a most difficult time. My dog was only 3 1/2 years old and I had just rescued him in May 2014. He suddenly became ill with what we believe was an auto immune disease. The bills totaled near $6000 and in the end Reggie did not pull through. It was devastating. Healthy Paws not only covered everything as promised they were very kind, helpful and quick with the claims. I also received a sympathy card in the mail from them with hand written messages from their staff members. It was very touching. Healthy Paws made a very difficult situation much easier to handle in the end with their outstanding business practices and compassion. I can not recommend them enough. I will certainly be enrolling my next pup with Healthy Paws.

I'm very happy with Embrace. Their customer service staff is very friendly, very approachable, and always responds within 24 hours to any questions you may have or to new claims. My vet is able to directly submit claims without needing my signature over and over. I typically hear back from Embrace regarding my reimbursement amount within 3-5 days. They have reimbursed everything but a small invoice for skin issues which were preexisting (so totally understandable that it was excluded). I'm super happy with Embrace!

My 11 year old pug ate a few boxes of raisins during a 3 hour period I wasn't home. I immediately took her to animal emergency where she spent 2 nights while they detoxed her. Then I remembered I had pet insurance so I called to see if this would be covered. The Healthy Paws service reps were great, very helpful and caring. They explained what I needed to do and followed up with me with the status of the claim. The reimbusement check will definitely help paying my credit card. Although I hope I never have to submit another claim, I'm happy I have Healthy Paws Pet Insurance!

Healthy paws has always been very quick and helpful on each claim that was submitted. They always provide a full explanation of benefits and are always there to answer any questions. They really take all the stress out of what can at times be a very stressful situation and allow you to focus on what you need to. They even go beyond with follow ups asking how your pet is doing after care and making sure everyone is well. Very happy I chose this company.