Find and read reviews with confidence

when i bought insurance for my two boxers i never really wanted to use it because that would mean that there was something serious going on with one of my dogs when Nicole was diagnosed with a life threatening autoimmune blood disease i had peace of mind knowing i had Embrace insurance in my corner.Thank you Embrace!

Rhonda was very helpful, kind and empathetic toward our situation. She was great.

I've only had Pets Best insurance for a month now (I prepaid for a year and signed up for a wellness plan); however in that month my Yorkie has been to the vet once for booster shots and my bill ended up being 69 cents after insurance. I also purchased a year supply of HeartGard and Frontline and I received a $95 reimbursement within 2 business days and it was direct deposited in to my account. I haven't had any emergency claims yet (and hopefully I wont' ever have one), but its great peace of mind knowing Pets Best is there to cover 90% of my costs after the deductible. Thank you Pets Best!

Trupanion is the reason my dog is alive right now. It was a no brainer to add my cat to our policy too!

Embrace is a good company. They are immediately responsive to inquiries and claims and answer questions fully. The reps are courteous, professional. They have enabled me to recover significant expenses after illness of my dog Satchel.

Had a dog previous to this one, which didn't have insurance coverage. I can not even begin to tell you how much $$$ spent. I also truly believe that I would still have my dog if I had gotten her the Whole Wellness plan at birth. Now my new adopted fur baby is full covered. I paid the deductible and with some minor deductions 90% has been paid on everything. Timely payments and never have I waited for reimbursement more then 3 weeks. Huge Thumbs up!

Olivia was great very thoughtful.

It is such a pleasure to deal with a company that is as efficient as you are. Your employees are very knowledgeable, caring and professional It would be so much better if the rest of the companies in this country were like Trupanion. Thank you and your employees for all of your help Abby say's thank you also!!!!

Insuring my cat through Trupanion is the best decision I have ever made!

Recently I submitted two invoices .The first was on 12/4/17 and after approx 3 weeks I had to submit the vet records [after spending approx 20 min on the phone with Nationwide] and then I had to run around sending vet records. I called the next day .spent another 25 min on the phone to be sure that they were received. I was told they were and it could take an additional 30 days to process but to call or look on line in a few weeks. Now on Jan 2nd my puppy had another vet visit. Once again I had to call in a few days, another 20-25 minutes on the phone, and run around faxing the vet records Again I called a day later to make sure the newly faxed records were received and asked about the 12/4 invoice which I was told was still being processed! I spent several times. the 2nd and 3rd week of January checking the status of my two invoices on line with no avail . Now it was the almost the end of January.way past 30 days for the 1st invoice, I called and another 25-30 minutes this time. Finally during this last call and getting only lip service like "It is being processed and it should be available soon" I asked to speak to a supervisor, of course I had to wait for some time again and she told me ...get ready... that due to the holidays like MLK and New Years is why it has taken so long to be processed! She went on to state of course the 1st invoice,where the vet records had to faxed in, was also on 12/23 a few days before the Christmas holiday. Really?! it still had been over 30 days I responded. I then asked the supervisor if this was there standard for customer service? I was told yes! I was also told that my first invoices [for puppy shots etc..] were processed in just a few weeks. "Of course" i stated since there was no reimbursement because i hadn't met my delectable. The customer has to send in the invoice, call several times,.fax vet records and bend over and hope that it will be covered to try to obtain 90% reimbursement! All the while my 2 monthly insurance payments were taken from my checking account, regardless if there were holidays during those months! I wonder what I would have to go through if my dog wasn't a puppy and had real issues! I now tell everyone about the lousy customer experience and red tape by having this insurance that one has to endure!. In addition I believe it has been a complete RIP OFF . It costs me 63 dollars a month for 12 months[for a 3mth old pup] =$756.00 plus a $250.00 deductible now it is really costing 1,000 dollars [WHAT WAS I THINKING] before you even start!..my two invoices reimbursed me for a mere total of approx $320.00 which i waited almost 60 days from 12/4 when the 1st invoice was actually submitted! Its now my mission to tell everyone I know, especially at the vet's office, not to purchase this terrible product!!! I am quite sure i will not have spent 1,000 dollars on my puppy's health over the first year.