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Very nice and compassionate staff

First major incident after carrying insurance on my 4 pets for years- called from animal hospital on a Sunday night and Trupanion guaranteed payment to hospital. I was greatly relieved. Very glad I have their insurance

As stated, I was annoyed that the first time I needed to utilize the insurance they required Medical records even though they take my payments. My Vet office is so accommodating that they have it set up that for any visit they submit a copy of our invoice directly to Nationwide to prevent any delays in the processing of any future claims.

Nationwide has been a life saver, literally, for my now 7 year old Westie, Davy. I was so thankful to have Nationwide to help cover the expenses when he was hospitalized with Addison's Disease. As with many pure breed dogs, Davy has had a few ailments and Nationwide has been there to assist in covering his vet costs each time. The customer associates are especially helpful in navigating coverage prior to a large surgery or expense. I recommend Nationwide to every pet owner I know!

This insurance is the best. I would be in the poor house if it wasn't for this insurance.

Trupanion workers were so prompt, communicative and willing to help! They called my vet, set-up estimates with the vet and kept me in the loop the entire time! They eased my nerves during this challenging time for my cat!

They are always helpful! I have 4 pups and they all have insurance through ASPCA. My oldest is ill and they still provide care. Great company!

I am a FIGO customer for nearly a year now. I'm transcribing below an e-mail/complaint I sent a week ago to their customer support, to which they didn't bother replying yet. I'll let you make your own judgement. 'I submitted claim # (XXX) under policy # (XXX) on January 27th 2018 for veterinary cost incurred on January 25th 2018. My claim was closed today (March 8th 2018) and was denied in its full amount. I understand that with any insurance policy there are exclusions. The reason for denying my claim was given as code 18: 'Denied due to specific exclusion in the policy terms and conditions'. I wanted to investigate further what were the specific exclusions in my policy that resulted in the denial of this claim. I therefore chatted with FIGO customer support. I was told that routine/preventive treatments are not covered, which I had read before in the FAQ section of FIGO's website. When I asked for documentation enumerating which treatments FIGO considers to be routine/preventive care, I learned, to my great surprise, that there was no such list. This is deeply unsettling (...) FIGO cannot simply say that routine/preventive care is not covered without specifically describing which treatments are considered routine/preventive. FIGO customers or even prospective customers have the right to know this information. By not sharing this information, FIGO can ultimately deny any claim by stating it pertains to routine/preventive care. The customer has no appealing power because he/she does not know what routine/preventive care really means. By omitting such apparently harmless information, FIGO is able to dictate the rules of any policy or claim as it wishes, leaving the customer completely powerless. This is a shameful strategy to extort premium payments from people without providing them with any transparency about the commercial agreement they sign off with FIGO. I would like to stress that my complaint is not about my claim (...) but about the general conduct of FIGO, revealing bad faith towards its clients.'

Embrace has been great throughout my sweet boy Orange Guy’s cancer diagnosis. They were prompt with the reimbursements which was super helpful with his care and treatments. Sadly we lost our sweet boy last week. The Embrace team has been so kind and compassionate, they even lit a candle in his remembrance. Thank you 🧡.

It is wonderful having the health plan for him. I know I can afford the best care to keep him healthy and any emergency care that I hope never happens