5
out of 5
Verified
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5
out of 5
Verified
This was our first claims experience and it exceeded all our expectations.
This was our first claims experience and it exceeded all our expectations. Submitting claims was easy, they were closed quickly, and direct deposit payment was very quick. Thank you!
- INSURER: Trupanion
- POSTED: 01/06/2022
- BY:
- BREED:
- AGE OF PET: 7 - 10
1
out of 5
Feeble excuse to deny claim
We heard Trupanion was great, and so we signed our retired bomb sniffing service dog up who we recently adopted. Her retirement is being cut short because she took a very quick turn and needs intervention. However, Trupanion used the fact that she's "thrown up occasionally" in the past to deny our claim. Dogs throw up. We took her in to an ER because she started to refuse food, became lethargic, and developed urinary incontinence. If simply throwing up before developing serious symptoms is a basis to deny a claim on organ failure, good luck to anyone else...
The appeals process has relied on a bullet point note from an emergency vet who we've never even met. We're not allowed to explain the context of her past vomiting to the claims department (not that we should have to. She got vaccines, eats trash... AKA is a dog).
I would be in less distress if I'd never even signed up for pet insurance in the first place. The customer service reps agree with us, but apparently there's nothing we can do.
Heartbroken and disappointed to be dealing with this while we watch our dog suffer.
- INSURER: Trupanion
- POSTED: 01/02/2022
- BY: Cassandra
- BREED: Malinois
- AGE OF PET: Over 11 years
4
out of 5
Verified
5
out of 5
Verified
5
out of 5
Lemonade Pet Insurance Is The Best!
Lemonade Pet insurance is the best around. They make filing claims easy. I received my refunds immediately after filing my claim for my Taco's vaccines. Excellent process.
- INSURER: Lemonade
- POSTED: 12/15/2021
- BY: Khadijah
- BREED: American Staffordshire Terrier
- AGE OF PET: 7 - 10
5
out of 5
5
out of 5
Verified
1
out of 5
Formerly Good, Now Useless
From 2016 to April 2020 I had a Healthy Paws policy for my late dog, Jiminy. The ease of filing claims via the Healthy Paws App and responsive customer service representatives and reasonable premiums led me to recommend Healthy Paws to several friends. I did so even after Jiminy’s premiums increased from $48 per month to $62 per month. He was an elderly dog with an increasing number of health problems so the increase seemed fair. After Jiminy passed away, I adopted another rescue dog, Daisy, and purchased a Healthy Paws policy for her. I provided Healthy Paws with all of Daisy’s veterinary records from the adoption agency and provided records of all her vaccinations and wellness checkups after I adopted her. Healthy Paws did not have to pay any claims for Daisy from October 2020 until October 2021 when she had surgery to repair a cherry eye she had developed in July 2021. When I filed the claim on October 8, Healthy Paws suddenly wanted all sorts of additional documentation. I sent the final documents, including the vet’s notes from the surgery, to Healthy Paws on October 29. On November 9, Healthy Paws sent me a form email denying the claim because 30 days had elapsed since October 8 when the claim was first filed. In the fine print on the web site it said I could refile the claim and provide all the documentation again. I wrote back to Ms Sara Bailey, the customer service rep, telling her to cancel my policy effective November 10 and requested an email confirmation that the policy had been cancelled. Three days later I still had not received a confirmation so I called Healthy Paws customer service. The rep found my cancellation email in the records.and cancelled the policy effective Nov 11. No explanation or apology for the lack of response was offered. It used to be good insurance. It isn’t any more
- INSURER: Healthy Paws
- POSTED: 11/13/2021
- BY: Mary
- BREED: Mixed Breed Toy (up to 10 Lbs)
- AGE OF PET: 7 - 10
5
out of 5
Verified
Agents are always pleasant and kind plans are straightforward and direct vet payments provide peace of mind to pet owners.
Agents are always pleasant and kind, plans are straightforward and direct vet payments provide peace of mind to pet owners.
- INSURER: Trupanion
- POSTED: 10/14/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3