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Fetch Pet insurnace was a huge mistake. I don’t believe any of these shady pet insurnace review sites. They’re all bots or marketing ploys. The real company will deny all your claims. The real company will never talk to you as a real person. God hell you if you need to get customer service on the phone. Trust me DO NOT GET THIS they will treat you and your pet like trash

With two puppies, one being a rescue, we have had some expenses. MetLife has been easy to use and has been a welcome help in meeting those expenses. I’ve never had pet insurance before, but am very glad I have this policy.

I purchased insurance from MetLife for my dog and MetLife has processed my claims quickly and to my satisfaction. I would highly recommend them!

Trupanion gives great service and pays quickly. People are there to answer questions quickly as well.

Great

Easy, straightforward, all the information I needed to make an informed decision was on the website

Very smooth, and quick, process. No issues with covering two TPL leg surgeries.

They have a Quick response time with very fast turn around for refunds on coverage. It’s a super Easy app to navigate and submit claims. Nice, professional people who are very helpful on the phone to explain questions.

Claims very easy to turn in simply by emailing them. Trupanion works very hard to get the claims processed really fast

So frustrating. After our dog tested positive for heartworm in January 2023, I called Pets Best to question whether or not this would be covered under our policy. The lady I spoke to said it would be covered and even gave me a list of prescriptions to give to our vet so then the medication would be covered too. At this time if Pets Best would have said heartworm wasn't covered, we would have canceled our policy during that phone call, because the amount of money they charge each month is outrageous for any illness not to be covered. But I was told it was covered. However, all the claims I submitted were denied because they said we did not do preventative care. (The reason we did not do preventative care was that our vet also mentioned it wasn't that big of a deal since there were no cases in Colorado at that time.) They went out of their way to contact our vet and question them about our claims. Clearly, they were digging and looking for any reason to deny our claims. I am shocked they went out of their way to find reasons not to pay and in the process take full advantage of their customers. When I called in January I was NEVER told that it would ONLY be covered if we did preventative care. Obviously, they knew this was the policy because they went out of their way to contact our vet. All our claims were denied. If I was told this information in January, I would have said we did not give our dog preventative care because our vet also mentioned there were no cases in Colorado and it seemed like it wasn't that big of a deal. But I would have understood their policy and realized there was no use wasting my time submitting claims. But I would have just canceled both policies for both our dogs right then and there. Why pay for an outrageous insurance policy if they aren't going to pay when your dog gets sick? Since that phone call when we received misinformation, we paid 5 more months of premiums, we have paid February, March, and April, not sure if May was charged yet or not. I requested to be reimbursed for just those months and they have been giving me the run-around and telling me that they are not responsible or liable for what their employees say over the phone. If I get my money back I will take this review down. If it is still up, well you know they did not do right by this customer! Greedy company with no accountability.