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Easy to submit, prompt response.

Because they are very nice and caring

service is great, customer service is great, but the prices are a little high

Everyone has always been so helpful; Michelle in particular took the time to look into an issue and address it immediately. Resolution took less than a day, and I received notification without having to follow up.

I heard about Trupanion Pet Insurance through my Primary Veterinarian's Office. Before contacting Trupanion, I did research on Pet Insurance. I did not have a positive experience with a previous Pet Insurance Company. When I first contacted Trupanion, I talked to a very pleasant, and helpful receptionist. She asked me questions about my pets, and we discussed the coverage I needed. I provided a copy of my Veterinarian's orthopedic and wellness exam, and we agreed on a policy package. In addition, I received premium discounts for my two dogs, because they are certified Therapy Dogs. My dog, Jovie, had 3 episodes of random lameness, of short duration. I had Jovie covered with Trupanion for 18 months, with no claims. After the 3rd unexplained lameness, I took her to an Orthopedic Specialist to do a hind-end analysis. The Orthopedic Specialist suspected 'Osteochondritis Dissecans' in both ankles. He scheduled a CT scan, and the results were as predicted. The course of action was surgery on both hocks to remove debris and damage from OCD lesions. Bone marrow will be extracted to make stem cells, which will be injected to rejuvenate the hocks. There will be follow-up exams; PT; support wraps; and more since OCD is a progressive disease. After meeting my deductible, and providing Trupanion with all the required forms, they honored my policy!!! Trupanion is paying 90% of every claim pertaining to Jovie's OCD. I HIGHLY recommend Trupanion for Pet Insurance!

Since 2018 My girl Millie has had quite the vet bills. I couldn't ask for more and would not consider another company. In time of crisis Healthy paws stand on your side. Quick and easy , nice pleasant people to talk with, fast and efficient.

Submission of Claims ( Scanned Copies of Veterinarian Invoices, and Medication Vendor Invoices) are "Drag & Dropped " into the online Trupanion Claim Form. Response from Trupanion indicating receipt of Claim is almost in real-time. Evaluation by Trupanion of the Claim and response is very quick. Rebates of 90% of the cost of medications after $500.00 deductible is by check or online transfer. Easy process, quick and accurate. Averaging $5000.00 /year medical bills with Trupanion reimbursing thousands of dollars.

Trupanion was wonderful. The turnaround time on my claim was less than one week.

People at Trupanion are absolutely awesome.

My dog has a myriad of health problems. Trupanion pays me back very quickly.