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You’ve fulfilled my expectation. You were so easy to deal when Diego had his knee surgery. What a relief to not have to take thousands out if our savings. .

I am truly happy with the the quick service and professional customer service.

My vet recommended them, it was very easy to sign-up, and they let you choose the deductible and coverage that works for you and your budget. And unlike many others, they don't have caps or limits on reimbursement. So it's comparable in monthly premium price to many other pet insurance plans, but without all the restrictions and conditions. In addition, we really like the deductibles per condition. When your pet has a chronic life-long condition that stretches across years, that type of deductible is a much better value than an annual deductible. And chronic or genetic conditions will cost a ton of money over time as compared to acute issues or the occasional illness, so it was a no-brainer. Plus, with the certificate from my vet, the waiting periods are waived, so that was great. Our new puppy from the pound is covered and it's nice to not have any stress because we're covered. And we know just how much paying out-of-pocket for everything costs because pet insurance was just not as common 10 years ago when our older dogs were little, this is worth it.

Very helpful service!

The reason I had to place a call is because my claim for a chronic condition was denied. Very frustrating when on ongoing chronic illness is denied because of mishandling by green or careless staff.

Great service and friendly staff.

We submitted a claim over a month ago, and we still haven’t been paid. A lot of “red tape” for an obvious clean claim.

Very helpful

Friendly staff eager to help

Trupanion is hands-down the best pet insurance company there is. Easy to use, quick response and reimbursement turn-around.