Amazing Pet Insurance!
Amazing company! I have recommended them to all of my friends with pets. They are so fast to approve my claims and my reimbursement is in my account within a few days. They have never denied one of my claims and has great customer service.
- INSURER:
Healthy Paws
- POSTED: 01/17/2023
- BY: Jennifer
- BREED: Pit Bull
- AGE OF PET: 7 - 10
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Extremely poor service
My GSD was diagnosed with a very aggressive and fatal cancer in October 2022, he was only 6 years old. After aggressive treatment to maintain a quality of life, he died the following month. It was heartwrenching. What made it worse was the extremely poor service from Healthy Paws that caused me so much anxiety and upset, that I want to warn others. They have multiple agents around the country, a lot of them nice, but poorly-trained. I got different stories every time I called, they continued to bill my credit card even after my dog was dead, said it was "necessary to keep the claims open". That is not true and against the law. I did eventually receive a refund. My first upload of records came with a thank you for records from a cat clinic, he was a dog. Uploads of information was only partially received by them. I copied over a hundred pages of records and mailed it certified mail, return receipt, received Dec 9th. They did not upload the records until December 14th. I keep getting emails asking for records even on December 24th, Christmas Eve!! Apparently the agents are not trained to look under scanned items. Finally on December 28th, I spoke to a manager, told her my lawyer advised me to make this my last phone call, and threatened them with NY State Dept of Finance, Insurance Divison. I demanded all my claims to be pulled back, given to one agent, to tell them to look under scanned documents. My claims were paid the next day. I should not have been put through the constant emails demanding information already provided. Finally, at the beginning of this, I was told by an agent that I only needed one claim form for all 13 bills, when in fact I needed 13 claim forms, one for each bill. I have not been compensated for my time telling them how to do their job, the constant harrassment of e-mails asking for information already provided, the inability for anyone to actually take the next step in the process, and the anxiety and constant tears this whole process cost me. I would not recommend this insurance company to anyone, be prepared to fight for what you pay your monthly fees pay for. Horrible.
- INSURER:
Healthy Paws
- POSTED: 01/17/2023
- BY: Kelly
- BREED: German Shepherd
- AGE OF PET: 4 - 6
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Truly a lifesaver, no maximum caps on your pet's life and wonderful customer service
Will be forever grateful to HealthyPaws for their high level of service and kind consideration to pet owners! After doing extensive research into pet insurance company reviews and policies, we decided upon HealthyPaws insurance for my 5-year-old pit mix last year, and they are truly a lifesaver. My pit tore both ACLs in the span of two months and HealthyPaws was quick to respond to claims and was genuinely concerned for his well-being, ensuring my pet received the best care possible in his time of need. The biggest benefit of this plan is that HealthyPaws has no maximum on reimbursements, and as every pet owner knows you cannot put a price on your pet's life, and it's truly wonderful to see that HealthyPaws agrees with that sentiment and truly values their customers. We will continue to be supporters of this company for years to come and are very impressed by the high quality of care and rapid action by HealthyPaws to get my pup back to full mobility and health!
- INSURER:
Healthy Paws
- POSTED: 01/17/2023
- BY: Natalie
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Trupanion Pet Ins -
Trupanian consistently processes claims fast & acurately.
Documents easy to understand. When originallty set up the policy customer service was
extremely helpful and knowledgeable.
- INSURER:
Trupanion
- POSTED: 01/17/2023
- BY: Judith
- BREED: Mixed Breed Medium (20lb - 70lb)
- AGE OF PET: 4 - 6
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Incredibly fast and easy to submit claim
Lemonade has always been great with my home insurance, and so when I recently switched to pet insurance, it’s not surprise how efficient and easy they make everything! I answered a few automated questions (and could easily chat with a rep if need be) and submitted a PDF of my vet receipt. Literally 30 seconds later, the money arrived in my bank for reimbursement! I do wish they had slightly more coverage (out of a $260 standard vet visit, I got $160 reimbursed), but for how quickly they process everything, it’s totally worth it!!!
- INSURER:
Lemonade
- POSTED: 01/17/2023
- BY: Blair
- BREED: Russian Blue
- AGE OF PET: 4 - 6
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Trupanion is the best pet insurance!
Trupanion offers fantastic coverage for our fur baby. Claims are reviewed and processed so quickly. They are also caring and compassionate. Everything you could ask for!
- INSURER:
Trupanion
- POSTED: 01/17/2023
- BY: Penny
- BREED: Mixed Breed Small (Up to 22lb)
- AGE OF PET: Over 11 years
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Kruszynek with liver problem.
Quick response, no questions and quick deposit of the money to our account.
- INSURER:
Trupanion
- POSTED: 01/17/2023
- BY: Ewa
- BREED:
- AGE OF PET: 0 - 3
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Boomer was very helpful my problem
Was addressed immediately
Boomer was very helpful, my problem
Was addressed immediately
- INSURER:
Trupanion
- POSTED: 01/17/2023
- BY: Janice
- BREED:
- AGE OF PET: 0 - 3
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Enrollment questions.
Some conflicting questions on enrollment form. $35 enrollment fee is a bit pricey.
- INSURER:
Trupanion
- POSTED: 01/17/2023
- BY: Dianne
- BREED: Labradoodle
- AGE OF PET: 0 - 3
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I find that whenever I call your staff has been really helpful especially since I am not great with computers.
I found them very knowledgeable and interested in my application.
- INSURER:
Trupanion Canada
- POSTED: 01/17/2023
- BY: Sharen
- BREED: Papillon
- AGE OF PET: 0 - 3
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1 comments
POSTED: | BY: Healthy Paws Team
Kelly - We're sorry for the loss of your sweet baby. All of us at Healthy Paws understand this is a difficult time and apologize for the issues you encountered. We take customer service very seriously and your input will help improve our processes.