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Pets Best offers excellent pet insurance coverage and service. To file claims through their app is quick, easy and simple. They keep you posted on your claim status and the refunds are done promptly. They offer excellent customer service and support as well.

As our dog has aged (12) his issues seem harder for me to assign diagnoses on the claim forms. Pets Best has contacted my vet for clarification prior to processing the claim. The process is usually swift and EOB clear.

I rescued my dog as a senior doggie and am so glad I signed up for Pets Best for her vet insurance right after adopting her. I bought the $1,000 deductible with unlimited coverage for all accidental and illness. When submitting claims to Pets Best, I have been proactive about reaching out to my pet's medical care provider to receive a copy myself and to upload my pet's medical documentation (SOAP notes, discharge instructions etc) invoices, proof of payment, etc to the Pets Best portal. Doing all this has allowed me to get my claims processed faster and sooner than the reported expected wait time. It really has taken off the stress of financial cost when it comes to getting my dog the care she needs, especially when she recently got diagnosed with cancer."

All of our pets are covered through Healthy Paws, and it has been a literal life saver for my kitten, who was recently diagnosed with a serious, life-threatening illness. The treatment has been very expensive, but thanks to our coverage, we don’t have to worry so much about the cost of the necessary treatments, and can just focus on getting my kitten well again. In addition to the peace of mind, their customer service has been excellent. I have recommended Healthy Paws to friends and family.

You can take care of your animal so well and they can be in the best shape and then all of a sundden accident/injury happens. I feel so blessed to have a great insurance provider with PetsPlusUs. They helped me get my dog the surgery she needed so desperately.

Claims are processed quickly and fairly, based on level of insurance purchased.. It is easy to post claims online and funds are sent to customer bank account via direct deposit. The company responds to claims and any questions quickly. Customer service is a strength for this company. A+ for customer service.

Pet insurance has been a god send for us. Out of 5 pets all but 1 have had major health issues that would have been hard to pay for out of pocket. As the dogs get older the premiums go up but until after 10 or 11 it has always paid for itself in claims submitted. Pets Best has been wonderful and we have had it for over 10 years .

These people are stealing from me!!! I canceled my pet insurance and they continued to take.miney from my account. I am in contact with my bank and I will be getting my money back!!

If I could give them zero stars I would. You’re better off saving your money on your own because these guys will not pay out a single claim. Bought insurance for my kitten and during the first year she felt a bit sick so took her to the vet and she got treated for a slight respiratory virus. Fetch didn’t cover because of some BS they stated. It wasn’t a lot of money so I said ok I will let it slide. It came time to neuter her and I opted for a plan that covered part of neutering. Nope denied too because it needed an add on. They are complete crooks, stay away.

I have had many headaches submitting claims. Sometimes Healthy Paws will contact my vet for records, sometimes I get a message saying I have to contact the vet and have them send records. I work late at night, so I can’t contact anyone after work, and I frequently don’t have time before work to try getting through to the vet to have records sent in. So multiple claims have been denied because I couldn’t get in touch with the vet to have records sent in within the timeframe given. I also had an incident of sending in a dozen invoices at one time and all were denied before the end of the day. I seriously doubt they were even looked at before being denied because when I called customer service to find out what the f was going on, all were approved on review. Because of all the hassle, I would only submit claims when I would have the time and energy to call the vet to have records sent in and call customer service if the claims were denied. That wasn’t often, so I literally have a stack of unsubmitted claims 2 inches thick that goes back years amounting to tens of thousands of dollars.