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We got a new puppy and needed insurance for him. When we called, we were provided excellent service. We had a minor issue we needed to fix with our plan and the help was wonderful.

Because the associate was very helpful. And this was my first claim with you guys.

Trupanion has always provided me with excellent customer service no matter the reason for my call (from basic billing questions to critical post-operative reimbursement inquiries). Everyone I’ve spoken to has been genuinely friendly, sincere, and able to provide a prompt solution. I stand by this company and will continue doing business with them.

This is the most Reliable and transparent insurance company. Highly recommend

Trupanion and its representatives have always been helpful whether for a claim or just me gathering information.

I was very surprised that they did not cover any of jasmine's hospital stay and had such a high deductable.the pamphlet is misleading when it states it will pay 90%

All paws up for healthy paws! My shih-tzu became very ill recently requiring multiple vet visits, many medicines, and 2 specialists visits. I purchased pet insurance for "worst case scenario" type situations and this was definitely one of them. Healthy paws has come through for us in a big way. They are very good with communication (via email, website, and in their easy to use app) and processed my pup's claims extremely quickly every time. Its so easy to submit a claim - you can do it on their app by taking a quick picture of the invoice from your vet, or you can upload the invoice on their website. I have seen where you can fill out a claim form as well, but we've never gone through the hassle of that when it's so easy to use the app or their website. It's been so reassuring to have this pet insurance as my pup has gone through this. Without it, I might have had to make sacrifices on her care. With it, I can give her gold standard care and know that I will be reimbursed quickly. If you're debating on getting pet insurance, DO IT and get it through Healthy Paws. If you ever have an unexpected difficult situation with your pet as I've had, you'll want Healthy Paws on your side. Thank you to the Healthy Paws team from the bottom of my heart and Violet's heart.

Healthy Paws Pet Insurance is a great pet insurance provider. I have had amazing customer service. All my claims have been quickly processed with short turn around time. I highly recommend Healthy Paws for your pet insurance provider.

I have only had good service.

When I first reached out to Trupanion I specifically asked about the increase in premiums and was told that there were very minimal and some years there would be no increase at all. In the 5 years since I've had my dog the monthly premiums are almost double. It has been very disappointing.