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I got insurance for my dog Jetta about 3 years ago, as piece of mind after hearing from a fiend the cost of keeping her dog alive when he chewed up a toy and had to have surgery. I decided right then I couldn't afford to have a bill like that and would investigate pet insurance for Jetta. I had just recently adopted Jetta from the shelter and it soon became clear to my vet that Jetta had became incontinent due to a bad spaying when the Dr. nicked her bladder. Jetta will need to be on Proin 50 for the rest of her life to control the leaking. When I called ASPCA Pet Insurance and told them, they said there would be no problem, I had the top coverage and it would be covered at the 90% as detailed in the policy. I had nothing to worry about, HA HA HA. That was a joke. Not only was it not covered at the 90%, only a portion was covered, I was told to see the "acceptable rate clause", which DOES NOT DETAIL the actual rates. I was told by one of the reps, they cant publish these rates because they can change. Then, after a year of actually getting reimbursed at more like 30%, I was told I had a ANOTHER deductible I had to meet before anything would be covered again, the Continuing Care deductible. Would of been very helpful and really just basic customer service for the rep to of walked me thru that at the time of purchase. Additionally, after a year continuing care is NEVER covered at 90%, but now is only eligible for the 80% coverage. So now I spend about 50 bucks a month for coverage, plus the 100$ deductible for the coverage and another 100$ deductible for the continuing care coverage and even at that, they really only cover what they want. The Acceptable Care rates are not published so I actually never know how much of the Proin 50 will be covered, but because this awesome company didn't tell me about this "clause" when I spoke on the phone with them for over an HOUR, BEFORE I bought the policy, I am sort of stuck. Jetta is only getting older and as you will find out the older a dog gets the more expensive coverage is. Avoid this company, the customer service is pretty awful. The people on the phone are "nice" but the info they give you, which they will only point out if they don't want to pay, is CRAP. Even if they tell you something is covered they, there is another clause (in the small print) that says are not responsible for covering anything, even if you call and ask. What's the point of having customer service if the service they

This was the worst insurence I have ever had. My dog was extremely sick with bloody stool and if I didn't qualify for care credit my dog would have been screwed. It took over 3 months to get everything some documents I sent then 2 or 3 times because they "didnt" get them. At the end of me fighting with them they somehow linked it back to a pre existing condition of puppy direah and didn't pay me.they will literally do everything they can to not pay you do not go with them they are absolutly aweful and they don't care about you or your animal. I had everything I could purchase from them and they did nothing for me.

When we adopted our Sheltie we took her to our vet the next day. She gave us our health certificate and I asked her about insurance. She gave us an ASPCA pamphlet. I compared it with others online and decided to go with ASPCA. We had never had pet insurance before for any of our many pets and I wondered if it was really necessary. Bella just turned 3 yrs. old and after a horrible sickness and a lot of tests was diagnosed with canine lupus. Inherited and ongoing illness. ASPCA has been very helpful every time I have called them. They have paid claims quickly and I am so grateful that we have this insurance. Bella is doing well now and we are hoping for many good years ahead with her.

Excellent service. I highly recommend Trupanion insurance to anyone who has a family pet.

Excellent service. I highly recommend Trupanion insurance to anyone who has a family pet.

Embrace has been very prompt in processing claims, mailing the check, sending updates on the policy and facilitating easy transactions for premium payments. We are very happy we chose to go with Embrace.

Keeping the rising costs of Veterinarian bills in perspective and considering health issues that could arise with this breed and all purebreds, the wisest thing we ever did was to insure our Cavalier King Charles Spaniels as puppies with Healthy Paws Insurance. With dogs you never know what can happen regarding their health! One recently had a costly emergency surgery for an obstruction (acorn lodged in small intestine). Healthy Paws was prompt, kind and sympathetic to our needs. Coverage was completed quickly and efficiently. Having our dogs insured by this company gives us the security we need to face other health issues if they should occur. We will seek care and advice from specialists when needed. I recommend this company highly if your pets are family and deserve the best care throughout their lives.

Several vet visits for initial dx and follow-up, all with different vets. Loved the emails from Trupanion when they received claims from the vets offices. This helped me manage any offices that were unresponsive. Trupanion was very quick to respond when asked questions. The employees have been very pleasant to work with too.

Several vet visits for initial dx and follow-up, all with different vets. Loved the emails from Trupanion when they received claims from the vets offices. This helped me manage any offices that were unresponsive. Trupanion was very quick to respond when asked questions. The employees have been very pleasant to work with too.

This is my second claim and hey both have been handled very promptly as well as the kindness and patience with a phone call.