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Insurance didn’t really get used and there’s too many guidelines to follow when it comes to pet treatment. Not all was covered when we did have to take our dog in.

Just a solid experience.

We have used Trupanion for many years - they are the best. Their site is very easy to use and we received their payments quickly. We are now going to use the Direct billing from the Vet to Trupanion. This will definitely make life easier for us! Thank you, Trupanion, for such great service!!

Always very helpful and personable. I haven't used the insurance yet, but, I imagine it would be just as easy.

Clear, concise instructions and communications. Fair and reasonable assessment and reimbursement.

I was thinking on getting a pet insurance since I got my puppy 3 months ago but with are in the middle of a pandemic and it was a little hard so I waited until blackfriday for it, on Nov. the 27th I enrolled and paid the full amount FOR THE 3 DAYS LEFT. My dog had thrown up by now but the doctors said it was probably a parasite, he started loosing a lot of weight, got diarrhea together with the vomiting and was not doing good, you could see his spinal cord so I took him to another doctor on Dec. 2nd, he suspected an intussusception and reffered me to do a sonogram ASAP, on Dec. 3rd at 8a.m. we did the sonogram and there it was, the intussusception had already damaged so much in so little time, they advised us to do inmediate surgery to remove part of the intestine. Doctor said to do that same day or the latest the day after, or else my puppy was going to pass away(painfully) so I got myself in debt with an extra credit card hoping and expecting the insurance to pay for it, some or most. Because after all it was an emergency. The answered I received? It will not start working until after 14 DAYS, what was I suppose to do? Ask my dog to not die for another week? I do not understand why I had to PAY FULL AMOUNT FOR 3 DAYS LEFT ON THE MONTH specially when if something happended in that time frame they were going to say "oops, can't pay" I should have not been charge until after the 14 days. Then insurance needs to start working as soon as I ENROLL AND PAY. When you get a vehicle insurance and you get into a massive accident the day after, if you get life insurance and die the day after, if you get house insurance and it burns the day after, they don't say "oops, can't pay"

I just signed up and haven't made a claim so I can't recommend it yet but enrolling was easy.

easy and honest and true to what the policy provides

professional, timely, courteous

Andrea was more then helpful and answered my questions easily. She was polite and I felt like she enjoyed her job. Everyone is very helpful when you call