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My mastiff had some issues which required some teeth work, claw sanding, and checking his ears. Got everything done and submitted the claim within a couple of days to Embrace. Within 10 days I had my check in hand and everything Embrace briefed me on as far as the whole process was spot on!!!

Thus far I've been impressed with Embrace's response and correspondence. I get real humans when I call, nice ones at that. Additionally, I'm kept informed about claims status...submissions, reviews, and payments. It's a nice system and it makes me feel as if I've really got a partner for my dog's healthcare.

I added the wellness care to my plan and am so happy with the quick turn around on my claims for the all the care a new puppy needs. I have only had the insurance for a couple of months, but if all future claims are handled as quickly I will be totally thrilled.I have submitted only one claim for an infection he got in his eye. I have not seen the check yet but I did receive and e-mail saying the claim had been received.

Horrible! We got the cat insurance for our two cats, a month later our kitten got had a seizure on the floor and was diagnosed with epilepsy. None of our veterinarian bills were covered as they called it a preexisting condition.... Even the veterinarian wrote us a letter stating why she got epilepsy, which was due to a head injury a couple of weeks earlier (she was exploring and thought she was unstoppable when jumping down from a shelf). I am sure if she was diagnosed with epilepsy in the age of 1 year they would still call it a pre existing condition or find some way to slide out from paying our bills. Horrible experience. NEVER again!!!!

I called in because I needed help getting started on submitting a claim. Thanks to Pets Best great customer service, one phone call was all it took to have all my questions answered and my confidence in the process secured.

Trupanion has covered my pets medication and medical bills at 90% reimburement as promised. Processing could be faster but they have good customer service and I follow up with e-mails.

Trupanion has covered my pets medication and medical bills at 90% reimburement as promised. Processing could be faster but they have good customer service and I follow up with e-mails.

I've only had Embrace insurance for about a month, but so far they have been very fast with claims, and very communicative. I am very happy with the service!

Trupanion is an amazing pet insurance company who takes care of my Hero Dog Holly. Holly is a seizure alert and Response Service Dog who was named the 2012 AHA Hero Service Dog. Trupanion generously donated their coverage to all 8 2012 and even the 2011 AHA Hero Dog Winners. Holly saves my life on a day to day basis. When Holly started having some medical problems, expensive testing needed to be done. Trupanion paid for 90% of her expensive medical bills. They were fast, nice and amazing at handling Holly's claim for her medical bills. Trupanion is an amazing company that I highly recommend. Holly the Hero Service Dog loves Trupanion.

Trupanion is an amazing pet insurance company who takes care of my Hero Dog Holly. Holly is a seizure alert and Response Service Dog who was named the 2012 AHA Hero Service Dog. Trupanion generously donated their coverage to all 8 2012 and even the 2011 AHA Hero Dog Winners. Holly saves my life on a day to day basis. When Holly started having some medical problems, expensive testing needed to be done. Trupanion paid for 90% of her expensive medical bills. They were fast, nice and amazing at handling Holly's claim for her medical bills. Trupanion is an amazing company that I highly recommend. Holly the Hero Service Dog loves Trupanion.