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Horrible! We got the cat insurance for our two cats, a month later our kitten got had a seizure on the floor and was diagnosed with epilepsy. None of our veterinarian bills were covered as they called it a preexisting condition.... Even the veterinarian wrote us a letter stating why she got epilepsy, which was due to a head injury a couple of weeks earlier (she was exploring and thought she was unstoppable when jumping down from a shelf). I am sure if she was diagnosed with epilepsy in the age of 1 year they would still call it a pre existing condition or find some way to slide out from paying our bills. Horrible experience. NEVER again!!!!

I called in because I needed help getting started on submitting a claim. Thanks to Pets Best great customer service, one phone call was all it took to have all my questions answered and my confidence in the process secured.

Trupanion has covered my pets medication and medical bills at 90% reimburement as promised. Processing could be faster but they have good customer service and I follow up with e-mails.

Trupanion has covered my pets medication and medical bills at 90% reimburement as promised. Processing could be faster but they have good customer service and I follow up with e-mails.

I've only had Embrace insurance for about a month, but so far they have been very fast with claims, and very communicative. I am very happy with the service!

Trupanion is an amazing pet insurance company who takes care of my Hero Dog Holly. Holly is a seizure alert and Response Service Dog who was named the 2012 AHA Hero Service Dog. Trupanion generously donated their coverage to all 8 2012 and even the 2011 AHA Hero Dog Winners. Holly saves my life on a day to day basis. When Holly started having some medical problems, expensive testing needed to be done. Trupanion paid for 90% of her expensive medical bills. They were fast, nice and amazing at handling Holly's claim for her medical bills. Trupanion is an amazing company that I highly recommend. Holly the Hero Service Dog loves Trupanion.

Trupanion is an amazing pet insurance company who takes care of my Hero Dog Holly. Holly is a seizure alert and Response Service Dog who was named the 2012 AHA Hero Service Dog. Trupanion generously donated their coverage to all 8 2012 and even the 2011 AHA Hero Dog Winners. Holly saves my life on a day to day basis. When Holly started having some medical problems, expensive testing needed to be done. Trupanion paid for 90% of her expensive medical bills. They were fast, nice and amazing at handling Holly's claim for her medical bills. Trupanion is an amazing company that I highly recommend. Holly the Hero Service Dog loves Trupanion.

We rescued a purebred Akita puppy after the breeder abandoned his female. We had no medical history available for either the mother or father so we decided it would be a good idea to get insurance. Very close to his 2nd birthday he started limping and moaning. Xrays showed severe hip dysplasia. After consulting Dr. Randy Acker at Sun Valley Animal Clinic we decided to have a full hip replacement. EMBRACE covered $3600 of our $4500 bill. Once the initial paperwork has been established the claims process is super easy. Our claims are deposited directly in to our bank account.

We weren't sure what to expect from a pet insurance company since we had never even heard of pet insurance before we got Healthy Paws. After being insured for a almost a year now I have to say that we will always have all of our pets insured through Healthy Paws. There is no worse feeling than having to take cost into account when trying to decide the best medical course of action for your pet. Being able to tell the vet, "do whatever is best for the dog," without worrying about the money is a wonderful feeling. We pay around $35 dollars for each of our three dogs. Whether the we end up saving money in the long run or paying slightly more, I'm not sure. But we can easily make room in our budget for $100 dollars a month. Taking a 15 thousand dollar hit at one time from a vet bill, which we expect to happen at least once, would be detrimental to our finances. I cannot say enough good things about this company. They process claims within a day usually and we get the check within 2-3 days. We get emails from Healthy Paws asking about our boys after they have been sick. Do yourself a favor, if you know that you would pay any amount to save your dog, get the insurance.

I filed my first claim due to my three year old Pug first ear infection. It took over a month for them to apply my claim to my deductible and this is after I had to call them numerous times. At this point not sure if I picked the right pet insurance to work with, I guess we will have to wait and see if this was just a bad month for them or if I get the run around again in the future.