Poor Communication, Poor Claims Coverage
Extremely poor communication. Would just send rejected claim after rejected claim, leaving 14k from an extended sitting in limbo for months before rejecting a claim. I would have to call weekly (waiting 1-3 hrs on hold on their phone line because there is no email or chat communication...) and then go through 3-4 reps to get the status of my claim(s) and argue myself why the extensive evidence provided by my vet for my cat's medical records. I have paid over $50 per cat per month and honestly have had less than $400 of over $20k of claims covered over the years. My visit with the vet prior to the insurance kicking in had a complaint of vomiting on the record, which has lead to rejections of health claims ranging from liver infection to (I kid you not) a torn claw. I know you have to fight insurance frequently to get coverage but even the process to get a claim status is extremely time consuming and painful. The app is also very poorly written, buggy and crashes frequently, resulting in duplicate claims or missing information on claims which is another 2-3 hrs of waiting in a phone hold line to fix.
- INSURER:
Pets Best
- POSTED: 08/18/2021
- BY: K
- BREED: Savannah
- AGE OF PET: 7 - 10
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Jonathan was very helpful friendly and informative!
Jonathan was very helpful, friendly and informative! We chose to go with Trupanion after he helped answer all of our questions!!
- INSURER:
Trupanion
- POSTED: 08/17/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Trupanion is super responsive and helpful.
Trupanion is super responsive and helpful.
- INSURER:
Trupanion
- POSTED: 08/16/2021
- BY:
- BREED: American Pitbull Terrier
- AGE OF PET: Over 11 years
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I feel like Trupanion has stood by me and my dogs.
I feel like Trupanion has stood by me and my dogs. I recommend them to everyone I know with dogs and cats.
- INSURER:
Trupanion
- POSTED: 08/16/2021
- BY:
- BREED: German Shepherd
- AGE OF PET: Over 11 years
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It was so easy the website the talking with a live person the check in the mail.
It was so easy, the website, the talking with a live person, the check in the mail.
- INSURER:
Trupanion
- POSTED: 08/16/2021
- BY:
- BREED: Goldendoodle
- AGE OF PET: Over 11 years
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Fast response kind professional
Fast response, kind, professional
- INSURER:
Trupanion
- POSTED: 08/13/2021
- BY:
- BREED:
- AGE OF PET: 0 - 3
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Highly recommended!
Sign up was a breeze and the monthly payment is awesome!
- INSURER:
Trupanion
- POSTED: 08/09/2021
- BY:
- BREED: Cavapoo
- AGE OF PET: 7 - 10
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Confident Coverage
Quick, seamless service. Great communication! Never feel “guilty” or worried my claim will get denied. I feel confident that my dog’s health can always come first with Trupanion’s coverage.
- INSURER:
Trupanion
- POSTED: 08/03/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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Love Trupanion
Excellent customer service!
- INSURER:
Trupanion
- POSTED: 08/03/2021
- BY:
- BREED:
- AGE OF PET: 7 - 10
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