5
out of 5
Verified
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5
out of 5
Verified
I have used Trupanion with other pets I have always been treated with courtesy and respect.
I have used Trupanion with other pets, I have always been treated with courtesy and respect. Any issues I have had were always resolved. With my last pet when I had to cancel when my pet died. I was treated with such kindness. I knew for sure my next pet would be insured with Trupanion.
- INSURER: Trupanion
- POSTED: 08/22/2021
- BY:
- BREED: Mixed breed
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
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5
out of 5
Verified
Because without Trupanion I’d never be able to afford saving my dogs life without strongly affecting my own.
Because without Trupanion, I’d never be able to afford saving my dogs life without strongly affecting my own. You guys helped me pay the medical bills id never be able to afford. I’d have to take a 2nd mortgage out of my home if it wasn’t for Trupanion.
- INSURER: Trupanion
- POSTED: 08/19/2021
- BY:
- BREED: Miniature Dachshund
- AGE OF PET: Over 11 years
1
out of 5
Poor Communication, Poor Claims Coverage
Extremely poor communication. Would just send rejected claim after rejected claim, leaving 14k from an extended sitting in limbo for months before rejecting a claim. I would have to call weekly (waiting 1-3 hrs on hold on their phone line because there is no email or chat communication...) and then go through 3-4 reps to get the status of my claim(s) and argue myself why the extensive evidence provided by my vet for my cat's medical records. I have paid over $50 per cat per month and honestly have had less than $400 of over $20k of claims covered over the years. My visit with the vet prior to the insurance kicking in had a complaint of vomiting on the record, which has lead to rejections of health claims ranging from liver infection to (I kid you not) a torn claw. I know you have to fight insurance frequently to get coverage but even the process to get a claim status is extremely time consuming and painful. The app is also very poorly written, buggy and crashes frequently, resulting in duplicate claims or missing information on claims which is another 2-3 hrs of waiting in a phone hold line to fix.
- INSURER: Pets Best
- POSTED: 08/18/2021
- BY: K
- BREED: Savannah
- AGE OF PET: 7 - 10
5
out of 5
Verified
5
out of 5
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5
out of 5
Verified
5
out of 5
Verified