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Everyone is pleasant and helpful when I need some information

Easy online reporting and fast payment turnaround

I'm impressed with their service and prompt attention to my claims. I would recommend this pet insurance to everyone. They explain everything to you when you call.

First off, let me say I am very happy that you have made the process of filing a claim so much easier. I use the Vitus app and love it. It's easy to use and the basics are populated with the info I had to add only the first time. When I do call, which is rare now with the app, customer service is friendly and helpful. Great job! With vets and animal hospitals getting bigger, more sophisticated and the demand getting larger, the price for healthcare for our pets has increased. I've been without pet insurance and have had to deal with huge bills with my previous dog. She had cancer which required multiple surgeries and checkups. It would have been nice to have had help at the time. In my opinion it is well worth having insurance for my boxer dog Rocco. When I adopted Rocco I researched quite a few different insurers and options and thought Nationwide had the best options for me. I do not regret my decision one bit.

I am so happy that I went with Nationwide. I researched all the possibilities and couldn't have made a better choice. Everything about interacting with Nationwide has been great. From talking to agents on the phone to submitting claims. The claims are really simple to summit and automatic electronic payments are easy to set up. Nationwide is the best pet insurance available.

Because of your outstanding care of our fur children but us as well. My previous GSD Rocket was my heart dog and in his lifetime you covered over $35,000.00 in medical care. I would never would have been able to do what I did for him without you.

Nationwide is great. I’ve used the insurance about 4 times in the 3 years that I’ve had it and have never thought about canceling. It’s peace of mind knowing that if a big expense was to arise, I’d have the insurance to reimburse me.

When I initially signed up, I was told that it would take a month for the policy to kick in and if I filled out the profile online and I set up for for direct payment through Chase, all of my claim payments would be paid within 7 days. I set up an account ASAP and filled it out. It took you over 25+ days to pay me and that was with me harassing you nonstop. Every time I called, I was told that it takes 30 days to pay the claim. Then I brought up that I was set up to have my claim paid to me through Chase, your direct payment center, then I got "Oh.... well... I don't know why this is taking so long...". No one could answer me why, no one would direct me to someone to help me. All I got is that I just have to wait for the claim adjuster to finish with the claim. Now, I'm not an idiot. I work for a healthcare company. If they really were in the mood to help me, they could have contacted the claims person. I don't even work in the claims department in my job but if a customer reaches out to me and requests help, I certainly do help them. Your customer service people didn't even want to reach out or put forth an effort. Uninformed at the information in front of them, unwilling to do any kind of investigation... I'm still debating whether I will keep you as a company. The only reason why I haven't cancelled is because its a perk through my job. And apparently my threatening to cancel my insurance after waiting over three weeks to hear about my claim wasn't a deterrent to your customer service people to stop being lazy and help me because they just gave me advice that my third claim might not be paid if I canceled.

Great customer service and website is easy to navigate. Fast turn-a-round for reimbursements.

Great response time, preapproved estimates honored