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My 6 year old Golden had a leg injury and he required ACL surgery. I submitted the estimate first to see if it would be covered. I was grateful that most of it would be covered. I had to use credit cards to pay it upfront but I was so relieved that I would get reimbursed for most of it. After submitting the claim online, it was a week to have the money deposited in my account. The company called to find out how my was doing post surgery. They are a caring company.

My employer offers Pet Insurance at a group discount, however, I chose to go with Healthy Paws after I read the contracts to several of the insurers. Healthy Paws was the stand out. They may not offer the annual physical and vaccines, which in the Boston Area is, I want to say, around $200 a year, however this is what they have reimbursed me for (at 90%) over the past ten years for three rescued dogs. 90% reimbursement for the MRI’s and medication when my dog Ben developed epilepsy later in life. I also received reimbursement for the water treadmill physical therapy he received to treat myelopathy. I was reimbursed for acupuncture to help with his ailments. Healthy Paws reimbursed me for the surgery Ben needed when his spleen ruptured, and they also reimbursed him for the stomach surgery he received when food would not go into his stomach. Ben was able to live a long, healthy, happy and productive life – and Healthy Paws significantly offset the expense that was needed to provide him this. I had another dog that needed significantly less care. Holly was hospitalized once when she needed eye surgery – and once again, Healthy Paws paid for 90% of it. Finally, my dog Penny developed an issue where there was significant damage to her teeth. Healthy Paws reimbursed me for, what resulted in, two surgeries that totaled ten hours. Overall, I am very happy with Healthy Paws and plan on being a customer for a very long time.

Direct deposit failed because my bank info was out of date. Instead of notifying me and retrying the deposit after a day so I could correct it, I was automatically mailed a check which took far longer. I'm disabled and poor, waiting an extra ten days for reimbursement could cause serious problems for me.

always prompt and fair claims review process and I don t worry about my policy spiking in cost b/c I put in a claim.

You have been so prompt & courteous with claims for my Holly; thank you all. I wish each & everyone of you the very best!

Best decision I've made was purchasing Nationwide insurance for my girls.

My dog was having recurrent problems with the anal sac and eventually needed surgery that cost $2400+, and Embrace immediately reimbursed me and this is so helpful! thank you!

They were great and fast reimbursement until I gave them a great review. Then it took forever to get response . Disappointed.

I love this insurance as it is easy to file claims. I leave copies of the claim forms with my vet and they fax it in after I fill it out and sign it. I recently used the vet assistance 24 hour line and it saved me from taking my dog to a dog hospital and gave me piece of mind until I could talk to out vet the next morning and they said just to continue treatment for two additional days.

this company has not only saved our puppy but saved our wallets! we are forever grateful